Job Description: Provide technical leadership and escalation support to Data Center Technicians. Develop and maintain operating procedures, runbooks, diagrams, and technical documentation.
Numbers & Facts
Location
Redmond, CA
Description
Job Description:
Provide technical leadership and escalation support to Data Center Technicians
Diagnose server, storage, network, cabling, and power issues
Coordinate incident response and troubleshooting
Develop and maintain operating procedures, runbooks, diagrams, and technical documentation
Support capacity planning
Review planned changes and provide implementation/rollback recommendations
Support/provide root-cause analysis
Coordinate with customer teams and other vendors
Provide technical input for deployments, migrations, and other projects