Sr. Coordinator Client AR

Job Overview:

Perform duties related to the management and resolution of ticket assignments for assigned communities, including conducting research, responding to inquiries, and coordinating necessary account-related actions in accordance with established procedures and accepted practices.

• Respond to research case tickets assigned through Zendesk from the Customer Care Center in a timely manner.
• Process previous and current owner refunds and transfers, ensuring appropriate account research and adjustments are completed.
•  Research account inquiries received from managers, homeowners, and the Financial Reporting team and process appropriate adjustments based on the findings.
• Manage bank and ClickPay inquiries, including researching and resolving payment-related account discrepancies.
•  Process account adjustments as required based on supporting documentation and account research.
• Manage charge and credit adjustments to ensure transactions are accurately reflected on resident accounts.
•  Process payment reclassifications and transfers to ensure payments are applied to the appropriate accounts.

Skills & Qualifications:

·         Associate’s Degree in Accounting/Business or related field from an accredited college or university, and three to five years of related experience; or equivalent combination of education and industry experience. Bachelor’s Degree in Accounting/Business preferred.

·         Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

·         May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

·         Ensure all safety precautions are followed while performing the work.

·         Follow all policies and Standard Operating Procedures as instructed by Management.

·         Perform any range of special projects, tasks and other related duties as assigned.

What We Offer:

As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time