Sr. Configuration Center Technician (Req #1293)

Overview

*Candidates must be located in or near Chandler, Arizona with the willingness to work on-site 5 days a week*

As a Sr Configuration Center Technician, you will be responsible for working on multi-customer, multivendor configuration projects as an individual or part of a team. This is a technician role in a light industrial I.T. warehouse environment. The position is responsible for the preparation, setup, configuration, testing, consolidation, and packaging of customer equipment required for both major configuration rollouts and small scope maintenance work. The Sr Configuration Center Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. The position will be involved in data entry for status and reporting information. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met

Your Impact

The essential functions of this position include:

Configuration Project Management

• Follow detailed specifications for the setup, configuration and testing of customer equipment
• Set up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment)
• Configure customer equipment as appropriate to projects
• Complete customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments
• Track and record inventory required for projects
• Prepare configured equipment for shipment
• Data management involving configuration status, schedules and project deliverables
• Assist as needed with the daily maintenance, clean-up and organization of the Configuration Lab including lifting and packaging of boxes
• Limited Field Technician support may be required for installation, training, scope definition, or as back up for the project team resources. Occasional travel may be required.

Customer and Vendor Interface and Communication

• Develop a thorough understanding of the customer's configuration process which may involve professionally interfacing directly with customers to gather configuration information as needed
• Document and troubleshoot vendor equipment exceptions (DOA and damaged)
• Participate in project-related meetings as needed
• Assist with job status reporting via Microsoft Office and other Bailiwick tools
• Contribute to process documentation

Communication

• Effectively communicates throughout the organization
• Takes direction accurately and provide constructive feedback when appropriate

Interpersonal Relationships

• Establish and maintain interpersonal relationships - developing constructive and cooperative working relationships with others, and maintaining them over time: 
  • Project Teams
  • Warehouse Department

Qualifications

• Bachelor’s Degree or equivalent related experience
• Strong troubleshooting skills and knowledge of various operating systems, including Microsoft Windows Server, Linux, and VMware Hypervisor
• Basic PC troubleshooting skills and knowledge of various Microsoft operating systems
• Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions
• Experience with rack and stack, labeling, and cabling is required
• Configuration Lab experience a plus
• Field installation experience involving low voltage infrastructure a plus
• Proficiency in the Microsoft Suite tools
• Physically able to lift PCs, servers, peripherals and network equipment
• Ability to communicate effectively across multiple departments
• Ability to accurately track, troubleshoot and problem solve
• Enthusiastic with exceptional organizational skills
• Ability to manage one's own time effectively
• Proven quality assurance aptitude
• LAN / WAN certifications a plus
• Microsoft Certifications a plus
• CCNA or other related certifications a plus

Position Specifics

The initial base salary range for this position is expected to be between $28.90 and $36.05 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.