Hotel Washington is seeking a dynamic service-oriented and creative Conference Services Manager to have fun by creating a spirited and thoughtful experience for our guests and our team. This position requires networking skills to create strong relationships in the community and with our clients, great multi-tasking abilities, and the desire to succeed. Our Conference Services Manager must enjoy working in a fast-paced multi-faceted atmosphere and have an outgoing personality with great communication skills. This, along with an eagerness to learn, are assets we look for. Join us. We are waiting for you.
Whats in it for you?
When you join Hotel Washington, youll be part of a team committed to an inclusive employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people.
Hotel Washington provides a rewarding, fun, and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefit package, including but not limited to:
Our Company
Hotel Washington is a division of Schulte Companies, a leading third-party management company with deep multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique independent boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
This role will have a knowledge of Hotel Food & Beverage and Banquet Operations and possess effective management, organizational, and communication skills with a team player attitude and guest relations skills. Prepare resumes for groups and review all details in weekly meetings. Adhere to the Catering and Conference Services Departments standard operating procedures. Promptly and thoroughly handle all steps in the event planning and execution processes. Proactively establish a good rapport with the client preparation work having been done accurately and being visible during the conference to ensure the clients expectations have been met.
Conduct pre-conference meetings as needed. Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments. Conducts planning meetings, site inspections, Pre-Convention meetings. Work closely with the banquet department on event execution ability to quickly evaluate alternatives and decide on a plan of action. Detailed execution of all banquet event orders and group resumes. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensure banquet event orders are accurate and provide all relevant information to all departments. Be aware of departmental revenue and up sell at every possible opportunity. Manage room blocks efficiently. Coordinate all aspects of convention services as assigned to include but not limited to:
EDUCATION AND EXPERIENCE
Minimum of 1-2 years experience in conference services preferred, a plus if in convention ResortHotel setting. Strong computer knowledge with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems.
KNOWLEDGE SKILLS AND ABILITIES
Flexible work hours to ensure client needs are met. Excellent communication skills in all aspects, verbal, written, and non-verbal. Computer skills required, Microsoft Office - Word, Excel, PowerPoint, Outlook, Delphi, fdc Opera. Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments. Refined verbal and written communication skills. Effective management leadership and organizational skills. Able to work a flexible schedule, including occasional weekends and holidays. Appropriate professional appearance and presentation.
PERKS AND BENEFITS
Work Today Get Paid today with Daily Pay. Free Telemedicine and Virtual Mental Health care access for All Associates starting day one. Multiple Health Insurance and Life Insurance options. 401k Plan, Company Match. Paid Time Off, Holiday Pay. Pet Insurance. Employee Assistance Program. Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships, more.
The hiring process may consist of a phone interview, managers interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off, PTO, is available for eligible associates in accordance with the Companys Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
Hotel Washington is an Equal Opportunity Employer.