Sr. Collections Specialist

Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

As the Sr. Collection Specialist you will develop strong working relationships with assigned Partners in order to provide best in class customer service support for all related client collection needs. Assists in credit and collections activities to ensure monies owed to the firm are received in a timely manner while maintaining positive relationships with the firm's internal and external clients. Ability to keep up with a fast paced environment with keen insight in prioritizing in order to achieve firm collections targets and goals.

What You'll Do:

• Assist in managing day-to-day collections operations for assigned partners.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Interface with varying levels of management, clients and staff.
• Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.
• Interact and support billing attorneys and partners to review the status of unpaid bills.
• Direct contact with clients regarding past-due accounts and invoices as requested by the respective billing attorney.
• Monitor payment arrangements to ensure compliance with payment terms.
• Partners with billing representative to ensure appropriate collections follow-up.
• Generate and distribute monthly Client Reminder Statements to ensure that the statements are sent to clients in a timely manner.
• Research and monitor unapplied payments; responsible for processing client refunds when applicable.
• Promptly responds to client inquiries regarding past due balances.
• Assists with providing back-up for client audit letter responses as necessary.
• Conduct credit review analyses on clients as needed.
• Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management on these matters.
• Assume additional responsibilities as necessary

Who You Are:

• Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors and Chiefs.
• Strong writing skills necessary.
• Ability to provide high level of customer service in a fast paced environment.
• Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary.
• Ability to understand, adhere to, enforce and apply department policies and procedures
• Proficiency in MS Office. Strong knowledge of Excel preferred.
• A minimum of 3-5 years' experience with financial/billing software packages and Finance/Accounting organizational operations. "Aderant Expert" Billing System experience preferred.

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

This position is eligible for overtime: Yes

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $100,000.00 - $120,000.00