Sr Claims Analyst-Check Fraud Claims

Back to search results Sr Claims Analyst-Check Fraud Claims Fort Worth, Texas Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! "Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy" Job Description:This job is responsible for resolving the day-to-day complex claims and escalations including in-depth analysis for fraud and non-fraud claims, handling complex decisions based on analytical research, established policies and procedures, and judgment. Key responsibilities include following all applicable regulatory guidelines and establishing procedures while utilizing multiple systems and tools. Job expectations include interacting with multiple business partners and clients in order to educate, set appropriate expectations, or deny the claim.Line of Business Specifics: Deposit Claims Operations researches customer disputes for transaction(s) made with a Consumer or Small Business Checking Account product. Employees are responsibility for the timely resolution and loss recovery for Check Claim transactions not authorized (Fraud).Start Date: November 9th, 2026Scheduled Shift: 8:30am-5:00pm CTTraining required: approximately 6-8 weeks Responsibilities:Interacts with multiple business partners to appropriately investigate and decision claimFollows up with clients either verbally or through written communicationEducates and communicates claim decisions to clientsRecords data captured during client interactions accuratelyRequired Qualifications:• Experience in a Customer Service or Client Facing Environment• Must display excellent customer service skills with the ability to diffuse difficult customer interactions• Must possess excellent problem solving and analytical skills• Customer-centric approach to problem resolution• Must work well in a team environment, as well as independently• Strong personal ownership and follow through skills• Must have a strong and positive work ethic and display Bank of America's Values• Must be flexible and adapt quickly to change• Ability to multi-task and meet defined performance goals• Excellent written and oral communication skills Desired Qualifications• Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role• Experience in claim investigations/systemsSkills:Attention to DetailDecision MakingDue DiligenceResearchActive ListeningAdaptabilityIssue ManagementProblem SolvingBusiness AcumenCollaborationOral CommunicationsWritten CommunicationsMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26032651 Manages People: No Travel: No Age requirement: Must at least be 18 years of age. Share: Save job Job saved