Job Summary (List Format):
- Build and maintain trusted, long-term relationships with customers by delivering exceptional consulting services and managing end-to-end process improvements.
- Lead smaller, less complex teams as the functional solution lead, differentiating from Principal Business Process Consultants.
- Specialize in 1-2 ServiceNow offerings to support career advancement and subject matter expertise.
- Collaborate with technical consultants in early process design, gather business requirements through workshops, and translate them into functional specifications.
- Analyze customer workflows to identify and implement process improvements and automation opportunities.
- Translate complex business requirements into configuration needs, author user stories for agile development, and lead best practice adoption.
- Coach and mentor junior team members on solutioning, expertise development, and navigating project challenges.
- Share best practices and learnings across the Business Process Consultant community.
- Apply ServiceNow knowledge and domain expertise to design efficient workflows, ensuring solutions align with customer expectations and leading practices.
- Draft and train customers on user stories, acceptance criteria, and testing strategy, supporting knowledge transfer and customer approvals.
- Actively contribute expertise and leading practices related to ServiceNow solutions and workflows.
- Provide feedback to product development teams to enhance ServiceNow products based on customer engagement experiences.
- Maintain relevant ServiceNow skills and certifications in aligned workflows.
- Leverage AI tools and insights to optimize workflows, automate processes, and inform strategic decisions.
- Articulate AI system design, ethical considerations, and platform use cases, guiding peers and stakeholders in responsible AI adoption.
- Travel up to 50% as required by customer engagements.
- Demonstrate creativity, independent project management, and success in complex issue resolution.
- Collaborate effectively with cross-functional teams and stakeholders.