Sr Business Control Specialist - Enterprise Credit COO

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Team Description: The primary focus of the Enterprise Credit (EC) Commercial Quality Review (QR) team is to design and execute quality review activities on processes and data elements across the EC commercial lines of business. QR results aid the EC line of business by ensuring process and controls are functioning properly and that data elements are flowing completely and accurately from input through to regulatory and management reporting.

Role Description: The Senior Business Control Specialist is responsible for executing a defined portfolio of quality review test scripts and delivering high‑quality, independent assessments within assigned programs. The role requires applying sound judgment, strong analytical skills, and disciplined execution to ensure reviews are completed accurately and thoroughly. The candidate will also contribute to broader team initiatives and may support program management activities based on experience. This position requires the ability to work independently, manage competing priorities, and provide timely, well‑supported insights that strengthen the overall effectiveness of the EC Commercial Quality Review program.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Review credit documentation and data elements for accuracy and adherence to policies and procedures.
• Complete test scripts for assigned programs and document review outcomes clearly and accurately.
• Partner with business associates to educate, remediate findings, and enhance the quality of credit submissions.

Required Qualifications:

• 3+ years of Commercial Credit experience in roles such as Underwriter, Credit Analyst, Credit Review Officer, Credit Administrator, or a comparable position.
• Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines.
• Solid understanding of commercial credit processes and documentation, including loan documentation, loan agreements, financial spreads, and financial statements.
• Self‑motivated and proactive, with the ability to work independently as well as collaboratively within a team.

Desired Qualifications:

• Prior experience in reviewing credit including roles in Credit Review, Audit or other Quality Review functions
• Commercial Underwriting experience
• Experience in risk management, process evaluation, and control assessment
• Intermediate to advanced proficiency in SharePoint, PowerPoint, and Excel

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

Hours Per Week: