Sr. Business AnalystProject Manager

The Sr. Business Analyst & Project Manager assists stakeholders and sponsors with understanding and converting business ideas and requirements into detailed user stories. These are documented in tickets for the developers and the QA team to ensure clarity and alignment with the business and technical requirements.

Arizona-JMG-DIV-HQ-Scottsdale-AZ-SD

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

Our latest recognition:

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2026 & 2025 Best Place for Working Parents (Best Place for Working Parents)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)
• Translates business needs to be used by the development staff to create technical designs and programming specifications; assists with the design and review of specifications.
• Determines how changes to the project will affect the business and systems.
• Manages the product roadmap and priorities, and assists with project management.
• Provides recommendations regarding the evolution of the system.
• Responds to inquiries and provides advice to stakeholders and management regarding current and potential system inputs, processes, and outputs.
• Negotiates plans and timeframes, ensuring that clients understand the anticipated result.
• Develops and communicates detailed specifications for implementation.
• Produces reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties.
• Maintains and ensures proper documentation, and coordinates and assists with QA and UAT of system modifications.
• Collaborates with management to ensure the needs of the client have been met.
• Researches and analyzes the nature, effect, and results of system difficulties.
• Satisfies data sampling, project analysis, testing verification, and other user requests from existing client databases.
• Maintains a current understanding of industry standards, trends, and best practices through industry and other professional networks.

Minimum Requirements

• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of five (5) years of progressive related experience as an analyst
• Excellent verbal and written communication skills
• Extremely proficient in leading discovery and business/functional requirements gathering calls and translating into user stories, use cases and documentation
• Knowledgeable with Confluence, Jira or MS Dev Ops systems for documentation and project management
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies
• Experience with requirements management tools (e.g., JIRA, Confluence, Trello)
• Extremely organized with great attention to detail
• Ability to learn quickly and to creatively solve new problems
• Ability to negotiate and settle differences quickly and peacefully
• Must have a home office available
• Polished and professional demeanor.

Preferred Requirements

Real estate or financial services background

Knowledge, Skills, and Abilities

Knowledge

• Advanced knowledge and expertise in related field
• Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Superior project management, time management, and organizational skills
• Advanced critical thinking and project planning skills
• Advanced data analytical skills, with strong attention to detail and accuracy
• Superior verbal, written, interpersonal, listening, and presentation communication skills
• Superior solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Superior relationship building skills, with a proactive and service-oriented approach to working with team members

Abilities

• Ability to lead projects and solve problems with minimal supervision and balance multiple projects while working constructively in a team environment
• Ability to demonstrate good judgement and effective problem-solving, with the ability to address complex issues and provide specialized solutions
• Ability to demonstrate a high degree of flexibility and adaptability
• Ability to work independently as well as in a team-oriented, collaborative environment
• Ability to demonstrate the highest level of integrity and ethics
• Ability to demonstrate a high degree of self-motivation, accountability, and work ethic
• Ability to provide strong customer service through all communication mediums

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Sitting
• Keyboarding
• Viewing computer monitor

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.