Sr. Business Analyst

We are seeking a Senior Business Analyst for a contract position (6+ months) based in Mahwah, New Jersey. In this role, you will work with diverse stakeholders to gather requirements, facilitate discussions, and drive business outcomes through clear communication and analytical problem-solving.

Responsibilities

• Facilitate discussions with diverse stakeholders to understand business needs and objectives
• Influence and guide conversations toward actionable outcomes
• Communicate information quickly and effectively across teams
• Leverage AI tools to enhance productivity and identify AI-driven efficiencies
• Collaborate with teams to implement AI-driven solutions and process improvements
• Capture and manage user stories using Avio/ADIO tools
• Support fraud-related applications and workflows
• Ramp up quickly on new business and technical content

Qualifications

• Required

• Excellent communication and articulation skills

• Experience working in Agile environments

• Ability to learn new business and technical concepts rapidly

• Proficiency with Avio/ADIO tools for capturing and managing user stories

• Experience actively leveraging AI tools for day-to-day tasks

• Preferred

• Fraud applications experience

• Supporting fraud-related applications in the UPS network

• Exposure to packing, shipment tracking, and logistics workflows