Must Have:
10. Computer literacy in MS Word, Excel, PowerPoint
Experience with Smartsheet
salesforce
SharePoint
Tableu Developer
JOB DESCRIPTION
1. What is the business title?
Senior Business Process Improvement Analyst (Contractor)
2. Where is the work to be performed?
Berkshire Corporate Center, Plymouth, MN (Hybrid).
3. Can you please provide a summary of the project/initiative which describes what's being done?
The Medical Education team is undergoing a strategic transformation of its reporting, forecasting, metrics, and operational processes. This role will evaluate current-state workflows, reporting structures, Salesforce utilization, forecasting methodologies, and data governance practices, then design and implement scalable future-state solutions. The contractor will partner with Medical Affairs, IT, Salesforce, Finance, and Commercial teams to improve efficiency, standardize reporting and nomenclature, automate manual processes, and develop executive dashboards that provide actionable business insights.
4. What does the team make-up look like?
The contractor will support the PVH Medical Education team and collaborate closely with:
Medical Affairs Program Managers
Medical Education Operations team
Salesforce Administrators
IT Business Partners
Finance partners
Tableau and reporting resources
Commercial stakeholders
The team currently consists primarily of program managers and operational resources. There is no dedicated resource focused on business process analysis, reporting optimization, forecasting design, data governance, and technology utilization across Medical Education programs
5. What are the top 5-10 responsibilities for this position?
Assess and document current-state business processes, workflows, reporting structures, and system utilization across Medical Education.
Identify process inefficiencies, manual workarounds, duplicate efforts, and opportunities for automation.
Evaluate and optimize Salesforce reporting structures, dashboards, data models, and forecasting methodologies.
Design and implement scalable reporting frameworks, governance standards, and best practices.
Develop executive dashboards and KPI reporting solutions utilizing Salesforce, Tableau, Smartsheet, and other enterprise platforms.
Create and maintain sustainable forecasting models, including long-range planning, budget forecasting, program schedules, and resource planning.
Lead taxonomy and nomenclature standardization efforts across therapies, products, and educational program types.
Partner with IT, Salesforce, Finance, and business stakeholders to implement process and technology improvements.
Research and benchmark industry best practices related to reporting structures, dashboard design, forecasting methodologies, and governance models.
Drive change management activities, stakeholder adoption, process documentation, and training for new solutions.
6. What skills/attributes are a must have?
7+ years of experience in Business Process Improvement, Business Analysis, Operations Excellence, or related functions.
Advanced Salesforce reporting, administration, and process optimization experience.
Experience designing and implementing Tableau dashboards and executive reporting solutions.
Strong proficiency with Smartsheet and enterprise workflow management platforms.
Demonstrated experience developing KPI frameworks, performance metrics, and executive dashboards.
Experience with forecasting methodologies, financial planning support, and long-range resource planning.
Strong analytical and problem-solving skills with the ability to translate business needs into scalable solutions.
Experience leading cross-functional initiatives involving business stakeholders, IT, and system administrators.
Experience with data governance, taxonomy management, reporting standards, and process documentation.
Excellent communication, facilitation, and stakeholder management skills.
7. What skills/attributes are nice to have?
Medical device, pharmaceutical, healthcare, or Medical Affairs experience.
Knowledge of physician education, professional education, or commercial training organizations.
Lean Six Sigma, PMP, CBAP, or similar process improvement certifications.
Experience supporting Salesforce data architecture and governance initiatives.
Experience working with healthcare compliance, finance, and forecasting teams.
Experience leading digital transformation and business process redesign projects.
8. What are the work hours?
Standard business hours, Monday through Friday, generally 8:00 AM to 5:00 PM. Some flexibility may be required to accommodate stakeholder meetings across multiple time zones.
9. What does the interview process look like?
The interview process will focus on the candidate's experience with business process improvement, reporting optimization, Salesforce utilization, dashboard development, forecasting methodologies, and stakeholder management.
Candidates should be prepared to discuss examples of process redesign initiatives, reporting transformations, and measurable business outcomes achieved through operational improvements.
10. How many rounds? Video vs. phone?
Round 1: Video interview with Hiring Manager
Round 2: Video interview with key stakeholders from Medical Education
Total Rounds: 2
Format: Microsoft Teams video interviews
Responsibilities may include the following and other duties may be assigned. Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates crossfunctional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of reengineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects from design to implementation while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education (typically University). DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties . Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is indepth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decisionmaking. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product . Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a University Degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.