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Sr BA Testing Lead
- Location: Columbus, Ohio 43215
- Work model: On-site
- Posted 12 days ago
- Job ID: JPC - 210957
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Job Description
Sr BA Testing Lead - Agentic AI | Remote | Contract
About the Role
Drive digital transformation as a Senior Business Systems Analyst / Testing Lead for Huntington's Agentic AI and Contact Center initiatives. This high-impact, fully remote contract role blends business analysis, testing leadership, and solution delivery across AI-powered customer servicing platforms. Collaborate with cross-functional teams to build, test, and launch innovative virtual agent, voice AI, customer authentication, and fraud servicing solutions. Influence the future of customer experience while growing your expertise in cutting-edge AI technologies.
Responsibilities
- Analyze and document business, functional, technical, and operational requirements for AI and Contact Center solutions
- Design process flows, journey maps, use cases, and user stories for complex customer interactions
- Develop, manage, and trace requirements throughout the project lifecycle, ensuring clear acceptance criteria and prioritization
- Lead end-to-end testing strategies, including functional, integration, regression, UAT, and production validation
- Build and manage comprehensive test cases for both standard and exception scenarios, validating AI behavior, API integrations, and customer outcomes
- Identify and document defects, coordinate remediation, and drive continuous quality improvements
- Support automation opportunities for AI and API testing to increase efficiency
- Participate in architecture reviews, solution design sessions, and production readiness activities
- Track project dependencies, risks, and action items, supporting governance and compliance reviews
Required Skills and Experience
- 5+ years' experience as a Business Systems Analyst, QA Lead, or Product Analyst
- Proven expertise with Contact Center technologies
- Hands-on experience testing APIs and web services
- Proficiency in writing SQL queries and analyzing data
- Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms
- Strong understanding of Agile delivery methodologies
Preferred Skills
- Experience with Genesys Cloud and ServiceNow
- Ability to test and validate voice systems
Benefits
- 100% remote work for ultimate flexibility
- Exposure to transformative AI and digital customer service technologies
- Collaborate with leading professionals in AI, technology, and operations
- Opportunity to deliver high-visibility projects and enhance your career in a rapidly growing area
- Competitive contract compensation
How to Apply
Ready to advance your AI and testing leadership career? Apply now with your updated resume to join a transformative project at the forefront of customer experience innovation!
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Job details
Job ID JPC - 210957
Location Columbus, Ohio, United States
Work Model On-site
Job Type C2C
Posted October 7, 2026
Skills Desired Qualifications · 5+ years as Business Systems Analyst QA Lead or Product Analyst · Experience with Contact Center technologies · Experience testing APIs and web services · Experience writing SQL queries and analyzing data · Familiarity with AI/ML Conversational AI virtual agents or LLM-based platforms · Experience with Agile delivery methodologiesPreferred knowledge of Genesys Cloud ServiceNow and ability to test voice systems
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