| Location | Phoenix, AZ |
The Senior Associate, Technical Program Management leads complex project execution with a focus on risk mitigation, technical alignment, and process optimization, while ensuring compliance with SDLC standards and aligning technology initiatives with business objectives through effective collaboration and performance tracking.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Education Qualifications:
Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred
Knowledge of Agile/SAFe/Lean methodologies
Knowledge of technical challenges and systems design
Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development
Work Experience:
Experience in program delivery or project management, preferably within a technology-focused environment
Experience in managing multiple projects and coordinating cross-functional teams
Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
Experience in writing technical documentation
Licenses and Certifications:
Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus
Strategy & Transformation
Drive execution of the Database strategy across On-prem and public cloud
Translate executive strategy into measurable roadmaps, milestones, and delivery plans.
Identify risks, dependencies, and execution bottlenecks while ensuring leadership visibility.
Technical Program Leadership
Lead large cross-functional technical programs across engineering, security, architecture, operations, and product teams.
Establish governance, executive reporting, KPIs, and delivery cadences.
Drive alignment across senior technology leaders and ensure predictable execution.
Cost Optimization & FinOps
Partner with Engineering and FinOps to optimize database spend across on-prem and public cloud
Lead initiatives for reservation management, infrastructure efficiency, AI infrastructure optimization, and automation.
Track KPIs for cloud cost, utilization, engineering productivity, and operational efficiency.
People Leadership
Build, mentor, and develop a high-performing team of Technical Program Managers.
Foster accountability, collaboration, innovation, and continuous improvement.
Coach leaders on execution excellence, stakeholder management, and strategic thinking.
Stakeholder Management
Influence executive stakeholders and drive cross-organizational alignment.
Communicate program status, risks, and recommendations through executive-ready updates.
Strategy & Transformation
Drive execution of the Database strategy across On-prem and public cloud
Translate executive strategy into measurable roadmaps, milestones, and delivery plans.
Identify risks, dependencies, and execution bottlenecks while ensuring leadership visibility.
Technical Program Leadership
Lead large cross-functional technical programs across engineering, security, architecture, operations, and product teams.
Establish governance, executive reporting, KPIs, and delivery cadences.
Drive alignment across senior technology leaders and ensure predictable execution.
Cost Optimization & FinOps
Partner with Engineering and FinOps to optimize database spend across on-prem and public cloud
Lead initiatives for reservation management, infrastructure efficiency, AI infrastructure optimization, and automation.
Track KPIs for cloud cost, utilization, engineering productivity, and operational efficiency.
People Leadership
Build, mentor, and develop a high-performing team of Technical Program Managers.
Foster accountability, collaboration, innovation, and continuous improvement.
Coach leaders on execution excellence, stakeholder management, and strategic thinking.
Stakeholder Management
Influence executive stakeholders and drive cross-organizational alignment.
Communicate program status, risks, and recommendations through executive-ready updates.