Sr. Assistant Critical Facilities Manager

The Senior ACFM serves as the leader of all Subject Matter Experts (SMEs) and provides senior technical and operational support across the Facility.

The Senior ACFM leads the team of SMEs, including Electrical, Mechanical, Safety, DCIM, Training, and CMMS functions. This role provides leadership for non-shift operational support functions, ensures technical consistency and rigor across disciplines, and supports development and improvement of maintenance strategies, procedures, and standards.

The Senior ACFM is expected to support the operations team during emergencies, abnormal operating conditions, or high-risk activities and serves as a senior technical escalation resource across all shifts.

• Assist the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems
• Assist the CFM in building a staff of CFTs and SMEs with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for EverOn’s customers
• Manage power and cooling capacity and monitor environmental conditions within the data halls
• Work shifts when needed to support 24x7 data center operations, have flexibility in work hours to cover other shifts and support maintenance activities, as needed
• Provide on-call support and respond to all data center emergencies 24x7, including on site response
• Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and communicate issues to management and customers
• Assist the CFM in a lead-capacity coordinating data center construction and commissioning and overseeing the transition from construction to sustainable operations
• Review results from preventive maintenance inspections and provide guidance on how to address findings
• Determine actionable items to address Quality Control review results
• Assume an ownership stake in the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS)
• Ensure that EverOn Ops standards for using the Computerized Maintenance Management System (CMMS) use are being adhered to by all staff
• Oversee accuracy and completeness of the CMMS, produce operational reports as needed
• Enforce strict adherence to customer SLAs and change control activities
• Assist as-requested with the development and enforcement of Data Center standards and policies
• Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
• Assist with managing client relationship and growing the business at assigned site
• Assist and plan with clients on facilities issues and resolutions
• Manage access to the Data Center(s) ensuring that the appropriate access control lists are maintained and reviewed regularly
• Responsible for working with the CFM to identify, document, and implement new policies and procedures as needed 
• Assist the CFM in managing site safety and environmental compliance
• Assist the CFM in performing resource planning, cost estimation, and budget development
• Assist in managing the facilities budget
• Directly manage a team of facilities support and operations staff to include; coaching, performance reviews, progressive discipline and recommendations to the CFM around any disciplinary actions.
• In the absence of the CFM, assume a leadership role with limited authority
• Assist with site-tours for current and future customers as-required 
• Assist with coordination with all other groups (development, marketing, etc.) as needed
• Work closely with EverOn HR to identify, evaluate, and hire new employees; ensure new employees are on-boarded in a timely manner
• Set, review and approve employee work/PTO schedules; audit and process employee time and payroll
• Ensure that EverOn training expectations are met and audit the process monthly
• Manage special projects as assigned
• Adhere to all federal and local safety laws

• Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers, required
• Strong analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution, required
• Solid understanding of budgets and financial topics, required
• Able to prioritize work based on business and customer demands, required
• Able to work within middle to upper levels of the organization, required
• Able to articulate concepts and ideas to a non-technical audience, required
• Participate in and contribute to customer-requested business reviews and audits, required
• Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management, required
• Able to read and understand complex drawings, systems and other documentation, required
•  Experience creating, managing, and maintaining service catalogs and SLAs, required
• Knowledge of critical systems monitoring and change control, required
• Experience creating and managing a critical infrastructure preventive maintenance program, required
• Takes responsibility for actions and is transparent in dealing with internal and external partners / stakeholders, required
• Has a "can-do" service attitude who is conscientious and takes personal pride in their work, preferred

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to reach with both hands and arms
• Ability to grasp, push, and pull objects
• Ability to smell, talk and hear
• Ability to use hands and arms to reach, handle, feel, and type
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to work inside and outside