Sr AR Specialist

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose:

The SR Accounts Receivable Specialist position focuses on high volume/high dollar portfolios with advanced needs in our strategic segment of the business. These accounts require a high level of frequent customer interaction including regularly scheduled meetings to collect, reconcile statements, and internal business partners at all levels. This position helps to identify issues and offer solutions. They work with their team lead and supervisor to control and prevent the continuation of past due receivables.

SR AR Specialist will excel at customer and internal business partner engagement to reach the goals of the team, department, and company. This position is customer-facing and is critical to our working capital success.

What you will do:

• Ownership of all aspects of strategic customer AR including collection of past due balances, reconciliation of account, on account cash and credit memo application, with customers to ensure timely payment (working capital impacts), keeping aged AR and bad debt to a minimum all while maintaining a positive customer experience.
• Build and maintain strong customer relationships through meetings, detailed reconciliations, and information sharing. Internal collaboration with commercial leaders and credit to escalate potential credit holds due to risk and/or communication.
• This role serves as a subject matter expert (SME) assisting with testing, documentation, and implementation of enhancements. Analyzes information and communicates to supervisor as needed to determine next course of action.
• Mitigates customer risk by proactive deep dive, reviewing credit and setting appropriate credit line following policies and procedures to support Credit and Receivable requirements.
• Ensures policies and procedures are followed supporting organizational requirements
• Performs other related duties as required or requested.

What you will need:

• 1-2 years of business-to-business, consumer collection, business-to-business customer service experience preferred
• Proven history of success in resolving complex customer account issues, payment disputes, and reconciliation challenges and ability to manage high-volume workload while consistently meeting performance, productivity, and service objectives in a fast-paced environment.
• Proven analytical, problem-solving, and communication skills with the ability to influence timely resolution of outstanding receivables.
• Knowledge and experience working with MS Office Suite, with intermediate to advanced Excel skills
• SAP or other ERP systems, Get Paid, Tableau experience is a plus
• Ability to manage workload to a deadline and maintain set individual and team goals.
• Excellent negotiation skills, ability to gain trust and confidence with customers, management, and peers
• Ability to identify root cause issues, offer possible solutions and/or next course of action
• Excellent English verbal and written communication skills
• Understand of collection principles with ability to reconcile credits & debits
• Ability to assist with training of new and current team members
• Excellent customer facing (internal & external) skills
• Ability to thrive in a cross functional team using deep collaboration and communication skills.
• Ability to be flexible with changing priorities based on business needs
• Sales team engagement and relationship building
• Knowledge and use of world class collections tools such as GetPaid or High Radius

Where you will work:

Dublin, OH in office 3 x a week

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Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.