Sr Analyst, Workforce Management Insights

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

Position summary

The Sr. Analyst, Workforce Management Insights turns complex workforce and operational data into trusted, reusable insights that improve forecasting, capacity planning, staffing decisions, and service outcomes. This role combines hands-on data discovery and analysis with data preparation, visualization, automation, and clear business storytelling. The analyst partners with Workforce Management and business leaders to clarify questions, validate assumptions, and deliver practical recommendations grounded in reliable data.

This position independently owns complex analytical deliverables and recurring data products. It strengthens the WFM team's data capability and supports better decisions; it does not own enterprise WFM strategy or people management.

Key responsibilities

• Discover, extract, combine, and analyze workforce data from approved internal systems and sources, including complex or high-volume operational datasets.
• Use SQL and related query tools to investigate data, reconcile definitions, assess quality, and create analysis-ready datasets. Apply Python, R, or comparable tools where appropriate for analysis or automation.
• Build and maintain reusable datasets, queries, reporting logic, and analytical assets that improve consistency and reduce manual or duplicated work.
• Analyze trends and drivers across workload, staffing, capacity, productivity, service, and related workforce measures; distinguish meaningful signals from data limitations and variation.
• Develop clear dashboards, visualizations, recurring reports, and ad hoc analyses that make findings accessible to WFM partners and business leaders.
• Translate analytical findings into concise narratives, implications, and recommendations that support operational and planning decisions.
• Support forecasting and capacity-planning work through data preparation, assumption validation, scenario analysis, and automation of repeatable processes.
• Partner with stakeholders to define the business question, measures, data requirements, and intended use of analysis; manage work through delivery and communicate risks or limitations.
• Apply appropriate data governance, privacy, access, documentation, and quality practices when using and sharing workforce information.
• Identify opportunities to improve analytical methods and reporting processes; document reusable approaches and share practical SQL/query knowledge with WFM colleagues.
• Balance multiple requests, prioritize based on business value and deadlines, and deliver accurate work with appropriate review and validation.
• Perform other responsibilities as assigned.

Qualifications

• Demonstrated experience using data analysis to solve operational or business problems, including work with large, structured datasets.
• Hands-on proficiency writing and maintaining SQL queries for data exploration, transformation, validation, and analysis.
• Experience building reports or visualizations with a business intelligence tool such as Power BI, Tableau, or a comparable platform.
• Ability to apply analytical methods-including trend, variance, root-cause, and scenario analysis-and explain assumptions, confidence, and data limitations.
• Experience automating or streamlining repeatable analysis, reporting, or data-preparation tasks using Python, R, SQL, or comparable tools.
• Strong written and verbal communication skills, including the ability to present technical findings as clear business implications and recommendations.
• Strong problem-solving, organization, and stakeholder-partnership skills; able to independently manage complex deliverables and concurrent priorities.
• Undergraduate studies in analytics, data science, business, mathematics, computer science, or a related field preferred; equivalent practical experience may be considered.

Preferred experience

• Workforce Management, contact center, workforce operations, forecasting, staffing, capacity planning, or service-performance analytics.
• Experience working with workforce platforms and operational data, such as ACD/telephony, workforce management, case, or workflow systems.
• Data quality, metric definition, documentation, governance, and development of reusable reporting datasets.
• Communicating insights to operational leaders and supporting decisions with dashboards, concise readouts, or scenario comparisons.

Core skills

SQL and data extraction; data analysis and problem solving; data quality and validation; data visualization and business intelligence; automation; workforce and operational measurement; data storytelling; stakeholder collaboration; planning and prioritization; continuous improvement.

This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s):

1000 Yard St. Grandview, Ohio

Work schedule:

2 days in office, 3 days remote.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description Summary

Nationwide's industry-leading workforce is enthusiastic about creating data solutions that are secure, reliable and efficient in support of our mission to provide extraordinary care. Nationwide embraces an agile work environment and collaborative culture through the understanding of business processes, relationship entities and requirements using data analysis, quality, visualization, governance, engineering, AI engineering, and machine learning to produce targeted data solutions. If you have the drive and desire to be part of a future-forward data-enabled culture, we want to hear from you!

As a Data Analyst, you'll process, organize, structure, or present data to make it meaningful for business decision making and to position data-intensive projects/programs for success. You'll be an integral part of a project, program or team and perform a variety of tasks related to identifying business partners' analytical needs and obtaining, collecting, organizing, and interpreting data. You'll perform analysis and interpret results, providing insights and recommendations. This may take the form of thematic maps, reports, charts, tables, and other analytic visualizations.

Job Description

Key Responsibilities:

• Under general supervision, evaluates information from a few sources, provides recommendations, reconciles conflicts, cleans data into a consumable format, and classifies the information into logical categories.
• Uses basic visualization techniques and skills to present findings of data exploration exercises.
• Helps with mapping the flow of data and the business processes and/or technical interfaces which would be created or impacted. Recommends solutions and adaptations as appropriate.
• Documents the source to target mappings for data integration and web services.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Aligns with data quality and transformation rules and develops infrastructure and/or other tools to communicate mapping to relevant groups.
• Identifies and documents the sources of existing and new data.
• Helps enterprise partners conduct data profiling using standardized tools.
• Obtains and manages data, performs analyses, interprets results, and provides insights and recommendations to internal clients.
• Prepares thematic maps, reports, charts, tables, and other analytic visualizations to support business needs.
• Assists in the creation or review of conceptual, logical and physical data models and determines the most appropriate method to represent the data for business consumption/use.
• Collaborates with project teams to ensure compliance with the Enterprise Data Governance policy and standards on information risk and data protection guidelines.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director Data Management.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems, business, statistics, math, a related field or comparable experience and education strongly preferred. Graduate studies in business, statistics, math, computer science, or a related field are a plus.

License/Certification/Designation: Certifications are not required but encouraged.

Experience: Three or more years of relevant experience with data quality rules, data management organization/standards, or practices. Experience in statistical analysis to determine data quality and fitness. Experience using data quality results to determine whether existing sources of data are enough for business needs. Insurance/financial services industry knowledge a plus.

Knowledge, Abilities and Skills: Data application and practices knowledge. Good verbal and written communication skills.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Hybrid to normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Sr Analyst, Data Analyst : $76,000.00-$143,000.00

The expected starting salary range for Sr Analyst, Data Analyst : $76,000.00 - $115,000.00