Sr Analyst

Job Description

Sr Analyst

Hyderabad, Telangana

Job Summary

Backup HCBU (L1) 1.1 Key Responsibilities: • Operational Monitoring: Perform 24x7 routine monitoring of backup jobs, schedules, and alerts across enterprise infrastructure (277 TB Backup / 1641 TB Storage on Azure, 2478 GB Backup on GCP, and On-Premises systems). • Backup Failure Remediation: Identify, triage, and execute standard initial remediation for failed backup jobs (e.g., restarting services, clearing space, retrying failed jobs). • Restoration Requests: Handle standard day-to-day file, VM, and database data restoration requests following predefined Standard Operating Procedures (SOPs). • Tape & Media Management: Coordinate media lifecycle management, retention policies, and offsite vaulting tasks where applicable. • Incident & Ticket Triage: Manage incoming backup alerts, create and update service requests/incidents in the ticketing platform, and escalate unresolved issues to L2/L3 teams within SLA guidelines. • Routine Reporting: Generate daily, weekly, and monthly backup success/failure reports and capacity utilization metrics.

Key Responsibilities

Technical: • Basic operational knowledge of enterprise backup solutions (e.g., Commvault, Azure Backup, or GCP Backup). • Hands-on familiarity with basic Windows Server and Linux OS administration commands to verify service statuses and log files. • Fundamental understanding of storage concepts (SAN, NAS, Object Storage, Snapshots, Retention Policies). • basic understanding of virtualized environments (VMware ESXi, Azure/GCP VM Non-Technical • Basic understanding of ITIL framework (Incident Management, Ticketing, SLAs). • Willingness to work in 24x7 rotational shifts, including night shifts and weekends. 1.3 Good to Have Skills: • Configuration knowledge of public cloud storage archiving tiers (Azure Archive Blob, GCP Coldline). • Familiarity with script automation (PowerShell, Python, or Bash) to build custom backup health reports. • Experience in migrating legacy tape backups to modern cloud-based storage repositories. 1.4 Soft Skills: • Crisis Management: Ability to maintain poise, direction, and speed during high-priority data restore requests under tight timelines. • Effective Communication: Excellent verbal and written presentation skills to translate technical restore obstacles into clear business updates for stakeholders. • Team Leadership & Attitude: A positive, collaborative team player who naturally mentors and upskills L1/L2 monitoring teams. • Decision-Making: Confident and structured problem-solving skills during system outages.

Skill Requirements

1.5 Certifications: • Commvault Certified Associate / Professional (Good to have), AZ-900 , SC-900. 1.6 Overview • Role - Backup HCBU L1 • Experience Level - 2+ years • Job Location - Bengaluru / Hyderabad • Job Type - Full-Time • Support type - 24x7 Operational Support & Project Engagements

Other Requirements

NA

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.