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Highlights
Purpose of the role: The role serves as the bridge between Cisco and the customer during the early stages of the customer lifecycle, ensuring customers achieve value from Cisco IQ quickly while minimizing onboarding issues and adoption barriers. Scope of Work: " Drive onboarding and adoption of Cisco IQ, supporting customers through setup, telemetry enablement, and platform activation.
Numbers & Facts
| Location | Farmington, MI |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
Job Summary
Name of the role: Customer Onboarding and Platform Support Senior Analyst
Purpose of the role: The role serves as the bridge between Cisco and the customer during the early stages of the customer lifecycle, ensuring customers achieve value from Cisco IQ quickly while minimizing onboarding issues and adoption barriers.
Designation: Senior Analyst
Main Language: English
Work Location: US
Availability of working in the following time zones:
" US candidates: 9:00 AM PST
Key Responsibilities
Scope of Work:
" Drive onboarding and adoption of Cisco IQ, supporting customers through setup, telemetry enablement, and platform activation.
" Engage customers via phone, email, and webinars to provide guidance, resolve queries, and promote platform adoption.
" Capture customer feedback, maintain engagement records, and collaborate with cross-functional teams to improve customer outcomes.
" Prepare reports and track onboarding progress, customer interactions, and adoption metrics.
Skill Requirements
Should Have:
" Working Experience
o US candidates: 2-4 Years
" Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments.
" Hands-on experience with user provisioning, identity and access management (IAM), or related account administration tools.
" Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes.
" Strong verbal and written communication skills, with the ability to effectively present information to customers and stakeholders.
" Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools.
" Strong analytical and problem-solving capabilities
" Customer-facing experience with a customer-centric approach
" Proficiency in CRM tools and customer management platforms
" Basic understanding of technology and networking concepts
" Ability to coordinate across cross-functional teams
" Strong organizational and follow-up skills
" Ability to manage multiple priorities in a fast-paced environment
" Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)
Other Requirements
Good to have:
" Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable enterprise technology solutions.
" Experience in reporting, tracking, and data analysis
Behavioral competencies:
" Ownership mindset (takes accountability for tracking and follow-ups)
" Proactive problem identification and escalation
" Ability to work collaboratively across cross-functional teams while managing multiple priorities in a fast-paced environment
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
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