Sr. Account Manager

The successful candidate will possess proven world-class experience in managing account objectives, strategies and problem solving, with a strong focus on customer satisfaction, sense of urgency and bias for action. • Create and drive deployment of the strategic customer plan through the customer team and relevant functions; regularly report progress and correct deviations or shortfalls.

Summary
Exciting opportunity for a Senior Account Manager based out of ***'s Troy, MI location. The successful candidate will possess proven world-class experience in managing account objectives, strategies and problem solving, with a strong focus on customer satisfaction, sense of urgency and bias for action.
Role and Responsibilities
• Lead account growth while managing customer relationships and serving as the voice of the customer.
• Create customer strategies through detailed value propositions that maximize bookings, revenue and profitability while achieving *** metrics and objectives.
• Partner and build relationships with the assigned customer and establish proactive communication that promotes confidence and trust.
• Lead resolution of customer commercial disputes as ***’s customer lead.
• Ensure customer demands are managed through appropriate internal processes with timely responses consistent with commercial policy.
• Create and drive deployment of the strategic customer plan through the customer team and relevant functions; regularly report progress and correct deviations or shortfalls.
• Identify business development opportunities.
Qualifications and Education Requirements
• Bachelor’s degree required.
• 5+ years of sales experience required.
• 5+ years of experience working directly with Manufacturing, Finance and Engineering required.
• Multi-tasker with proven strong work ethic, customer expertise and product expertise.
• Experience leading a global sales team in a manufacturing or technology industry.
• Track record managing complex commercial discussions, establishing global customer strategies and increasing revenue/growth.
• Proven experience building sales capabilities and multitasking across multiple customers.
Preferred Skills
• 5+ years of sales leadership experience.
• Account management experience with Ford preferred.
• Electronics / Electrical Center product experience preferred.
• Previous automotive systems experience and sales and/or engineering background preferred.
• Strong communication skills, customer intimacy, commercial excellence, market intelligence and problem solving.
Additional Notes
• Ideal candidate should demonstrate adaptability, continuous learning, resilience, clear expectation-setting, accountability and strategic execution.
• Candidate should be willing to share knowledge and experience with others to support team growth.
• Work location: Troy, MI. Specific hybrid/office schedule expectations to be confirmed.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”