Background Investigation, Bartending, Beverages, Budgeting, Casinos, Catering Services, Communication Skills, Cook Dishes, Detail Oriented, Develop and Maintain Customers, Fast Food, Food Presentation, Food and Beverage Industry, Gaming, Health Department, Human Resources, Leadership, Lift/Move 50 Pounds, Marketing, Menu Development, Menu Management, Microsoft Excel, Microsoft Word, Operations Management, Order Management, Profit & Loss Management, Profit & Loss Statements, Restaurant, Sales, Social Media, Social Media Marketing, Sports, Time Management, Trend Analysis
LOCATION
Scottsdale, AZ
POSTED
3 days ago
Sports Bar Supervisor
This will be the place for sports, entertainment, gaming, great food, drinks, and more!
The Sports and Entertainment Bar Supervisor will support the Manager with the oversight of the casino resort Sports and Entertainment. This position is responsible for theoversight of all front-of-house operations. The Supervisor will assist with the entertainment calendar and bookings, service culture, training, menu print accuracy, and the beverage program for the Sports and Entertainment bar. They will be responsible for ensuring proper staffing levels of the Sports and Entertainment bar. They will assist the manager with the marketing of the restaurant. Daily, they will supervise the dining room and ensure timely service on a nightly basis. They will ensure proper rotations and plotting of the service team. They will work collectively with the Sports Bar Manager, Chef, and Assistant Director on all menu planning and development. The Sports and Entertainment bar supervisor will assist with all special events, group bookings, and reservations. Will perform duties in all casino and resort outlets as designated by business demands. They are responsible for assisting the Manager with all daily, weekly, and monthly training calendars. Must be able to work nights, weekends, holidays, and events needed by business demands.
Always maintain the highest level of service standards to provide the best dining experience in the area. Our leadership team will always demonstrate and promote our We-Ko-Pa-Way Service Culture.
Essential duties include:
Providing exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, Thank you, and Goodbye.
Accountable to all standards outlined in the We-Ko-Pa Way Casino Resort service guide.
The Sports and Entertainment Bar Supervisor, with the support of the Sommelier and Manager with the Sports Bar cocktail, beer, and wine list.
Ensuring the accuracy of menus and product availability at all times.
Assisting with the execution of all venue entertainment riders, load in and out of band equipment, and green room.
Working to ensure that all products are available and set up including bar prep work, bar mixers, garnishes, and applicable items.
Overseeing guest satisfaction through nightly table visits in the bar and dining room.
Creating and maintaining a regular clientele based on networking, grassroots marketing, social media efforts, and casino player development.
Training all bartenders, servers, bussers, and runners and ensuring consistency of service at the highest level.
Assisting the Manager with orders and inventory of all spirits, beer, and wine.
Assisting in maintaining a strong and thoughtful beer rotation of 24 tap handles.
Assisting the Manager with all social media accounts, and review platforms such as YELP, TripAdvisor, etc.
Working with marketing and casino player development and hosts to ensure that top-tier casino players are met as a priority in the restaurant. Assisting with the creation of casino marketing events.
Providing "outside the box" thinking on how to work towards the goal of the best sports and entertainment venue in Arizona.
Addressing all food, beverage, or service-related guest issues and utilizing creativity and resources available to maintain optimum satisfaction.
Working on the floor 90% of the time with a "hands-on" mentality for guest service.
Being knowledgeable of all health department standards.
Receiving and having a current Food Handlers Card at all times.
Completing the Management Title IV training through Human Resources.
Assisting in banquet and catering events for the department including off-site events.
Overseeing all beverage-related menus regularly in restaurants and through online resources to ensure 100% accuracy.
Performing other related duties as required by the department.
Being able to lift more than 50 pounds and push or pull 100.
Being able to obtain and maintain State/Tribal License (including extensive background check).
Passing a pre-employment drug test.
Education and/or experience required:
Two years of supervisory experience in a high-volume, bar-focused restaurant or sports bar.
Extensive beer and liquor knowledge is required.
Strong leadership and communication skills.
Self-motivated with attention to detail.
Knowledge of cocktail development, beer trends, service, and overall beverage operations is preferred.
4 diamond resort or casino experience required.
Strong analytical skills.
Ability to maintain a marketing and entertainment calendar.
Budgetary experience and ability to manage P&L statements, labor, cost of beverage sales, and menu costing.
Strong knowledge of Microsoft Excel, Word, Agilysis, and Stratton Warren or comparable inventory systems.
Indian preference: Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.