Spending Accounts, Funding Specialist

The Spending Accounts, Funding Specialist also maintains the documentation and reporting needed to support a clear audit trail and partners with Claims, Data, Billing, Finance, Account Management, banking partners, and vendors when funding activity crosses teams. The role is focused on making sure client funds are received, identified, reconciled, and applied accurately; payment and banking activity is completed timely; and funding discrepancies are researched through resolution.

OVERVIEW

Spending Accounts, Funding Specialist
Location: Remote in Eastern or Central Time Zones
About Alera Group
Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
Why Join Alera Group?

• Collaborate with purpose - Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career - Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
• Make an impact - Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity
The Spending Accounts, Funding Specialist is responsible for the day-to-day funding activity that supports this departments spending account administration. The role is focused on making sure client funds are received, identified, reconciled, and applied accurately; payment and banking activity is completed timely; and funding discrepancies are researched through resolution. The Spending Accounts, Funding Specialist also maintains the documentation and reporting needed to support a clear audit trail and partners with Claims, Data, Billing, Finance, Account Management, banking partners, and vendors when funding activity crosses teams.

RESPONSIBILITIES

Daily Funding & Banking Operations

• Process and monitor daily funding and banking activity for spending account plans.
• Complete NACHA, Positive Pay, ACH repulls/reissues, and other assigned banking transactions.
• Validate payment activity and resolve ACH rejections, check exceptions, and funding issues.
• Identify, apply, deposit, and track incoming client funds, refunds, repayments, and transfers.

Reconciliation & Financial Controls

• Complete true-ups and funding reconciliations, including monthly and year-end activity.
• Reconcile Alternative Funding accounts and monitor collateral and funding balances.
• Research and resolve discrepancies across funding, payments, credits, voids, and system records.
• Maintain accurate reconciliation records and escalate financial risks or shortages.

Checks, Voids, Credits & Returned Funds

• Process check voids, client credits, refunds, and returned funds.
• Complete required WEX reporting and track activity through resolution.
• Ensure funds are accurately applied or returned to the appropriate client.

Vendor & Payment File Support

• Process payment files and resolve funding or payment exceptions.
• Coordinate with WEX, JP Morgan, Bancorp, and other payment partners.
• Support reporting and funding activity across payment platforms and vendors.

Client & Internal Support

• Monitor and respond to funding inquiries through the Spending Accounts funding inbox.
• Support questions related to funding, deposits, credits, reconciliations, and payments.
• Partner with Claims, Billing, Finance, Account Management, and other teams to resolve issues.
• Provide funding and exception reporting and support final reconciliations for terminating groups.

Controls, Documentation & Process Improvement

• Follow established funding procedures and internal controls.
• Maintain accurate documentation and ownership of funding items through resolution.
• Maintain SOPs and training documentation and support cross-training.
• Identify recurring issues and recommend process improvements.

QUALIFICATIONS

Required Qualifications

• 2+ years of experience in funding, financial operations, reconciliations, banking operations, benefits administration, or a related field
• Strong attention to detail with the ability to research, analyze, and resolve financial discrepancies
• Experience working with financial reports, reconciliations, and transaction processing
• Advanced proficiency with Microsoft Excel, including pivot tables, lookups, filtering, and data validation
• Strong organizational skills with the ability to manage multiple priorities and recurring deadlines
• Excellent verbal and written communication skills
• Ability to work independently while collaborating effec