Our Client, a Medical Research company, is looking for a Specimen Processing - Referral Representative I for their Pittsburgh, PA location.
Responsibilities:- Retrieve, sort and process specimens for shipment to referral laboratories.
- Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
- Prepare specimens and packages for shipment ensuring they are prepared according to
- IATA regulations.
- Responsible for filing departmental documents.
- Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
- Report laboratory results using established protocols.
- Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
- Perform investigations and provide resolution to complex Referral Testing issues.
- Research test availability using established protocol for selecting a referral vendor.
- Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
- Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification.
- Document thoroughly; elevate issues of concern to supervisor.
- Identify and escalate Reportable Quality incidents to supervisors.
- Maintain work area in a safe, functional and sanitary condition.
- Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
- Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
- Other duties as assigned.
- This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Requirements:- Required Work Experience:
- Minimum one (1) to two (2) years clinical laboratory experience.
- Preferred Work Experience:
- Customer service and/or medical background preferred.
- Knowledge:
- Basic understanding of the operations of Client Services and Specimen Processing.
- Thorough understanding of Referral Testing.
- Basic medical terminology applicable to clinical laboratory.
- Skills:
- Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
- Demonstrate strong independent problem-solving skills.
- Interpersonal skills necessary to deal courteously and effectively with supervisors, co[1]workers and clients.
- Communication skills necessary to handle telephone inquiries from clients and vendors.
- Ability to deal with patient and client information in a confidential manner.
- Good data entry skills required.
- Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems
- Education Requirements:
- High School Diploma or equivalent - Required
- Work Environment:
- Required to handle biological samples and potentially hazardous chemicals.
- Medical assistant or paramedic training preferred.
- Phlebotomy certification preferred
- 6 months of phlebotomy experience needed.
- Customer service in a retail or service environment preferred.
- Keyboard/data entry experience a must.
Why Should You Apply?