Specialty Patient Care Coordinator- Infectious Disease

Job Title: Specialty Patient Care Coordinator- Infectious Disease

Job Type: Full-time (Monday-Friday, 8:00 AM - 5:00 PM)

Travel: 5-15%

POSITION SUMMARY

The Specialty Patient Care Coordinator - Infectious Disease (SPCC-ID) is responsible for ensuring patients-particularly those with HIV/AIDS and other infectious diseases-receive comprehensive, coordinated, and patient-centered care throughout their healthcare journey.

This role combines traditional patient care coordination with specialized case management services, including Ryan White Program compliance. The SPCC-ID works closely with patients, families, healthcare providers, and community partners to facilitate communication, manage individualized care plans, and connect patients to medical, behavioral health, and community resources.

The ideal candidate will have a strong background in healthcare coordination, customer service, and case management, with the ability to provide culturally competent, compassionate care.

Essential Functions Statement(s)

Client Assessment and Care Planning

• Conduct face-to-face screenings, intake, and re-screenings using required organizational and Ryan White Program documentation.
• Perform acuity assessments and develop comprehensive, individualized care plans.
• Interview patients (individually or in groups) to assess needs, barriers, and support systems.
• Monitor patient progress and adherence to care plans; revise plans as needed.
• Conduct periodic re-evaluations to ensure optimal outcomes.

Care Coordination and Communication

• Serve as the primary point of contact for patients and their families.
• Coordinate services across multiple care settings, including medical and behavioral health.
• Facilitate communication between patients, providers, and stakeholders
• Assist patients with:
• Appointment scheduling
• Transportation coordination
• Referral management
• Participate in case conferences to ensure continuity of care.

Referrals and Resource Management

• Coordinate referrals to specialists, behavioral health providers, and community agencies.
• Connect patients with:
• Insurance and financial assistance programs
• Community resources and support services
• Provide education and resources to support informed decision-making.

Documentation and Data Management

• Maintain accurate and timely patient records, case histories, and progress notes.
• Ensure compliance with organizational, regulatory, and grant (Ryan White) requirements.
• Utilize electronic health records (EHR) and data systems effectively.
• Monitor service utilization and identify gaps or errors in care coordination.

Outreach and Community Engagement

• Conduct outreach and case-finding activities.
• Provide culturally and linguistically appropriate services.
• Build relationships with community partners and support networks.

Training and Development

• Participate in ongoing training related to:
• Care coordination
• Behavioral health
• Referrals and quality assurance
• Insurance and community resources
• Customer service and communication
• Stay current with best practices in infectious disease and patient care coordination.

SKILLS & ABILITIES

Education: Bachelor's degree in social work or related field required.

Experience: 2-4 years of related experience preferred. Experience working with HIV/AIDS or infectious disease populations strongly preferred.

Certificates & Licenses: Must complete the annual Arkansas Department of Health designated HIV/AID Non-Medical Case Manager training. TB test and CPR required.

Other Requirements: Ability to relate with consideration and effectiveness to the clients and to the employees of the organization.

About Arcare

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.

Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.

Arcare offers competitive pay and a strong company-paid benefits package for full-time employees, including:

• Work-life balance through a predictable schedule. Schedules are established early and rarely change, so employees enjoy a steady workweek rhythm.
• No routine nights or weekends for most positions. (Some clinical roles may have limited weekend coverage based on clinic needs.)
• Company-paid employee medical, dental, and vision insurance.
• Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of your employment.
• Company-paid life insurance and long-term disability coverage.
• 96 hours of paid vacation time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
• 96 hours of paid sick time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
• Paid holidays, including one floating holiday and one birthday holiday to be used during the month of the employee's birthday.
• 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.
• Company-paid renewal of applicable licenses and certifications, subject to supervisor and HR approval based on the employee's position and job duties.
• Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval based on the employee's position and job duties.

Loan Repayment Opportunities

Many Arcare locations serve medically underserved communities. Eligible clinical team members may qualify for federal loan repayment programs through HRSA, including the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program. Eligibility and award approval are determined by HRSA based on role, location, discipline, and program requirements.

Application Assistance:

If you need assistance with the application process, please email humanresources@arcare.net.

Equal Opportunity Employer:

ARcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.