Medical Assistant Job Summary
The Ortho Medical Assistant functions as the focal communication source and as an integral part of the nursing care team under the supervision of Orthopedic Navigator. The medical assistant greets patients in a courteous and professional manner, escorts them to the appropriate exam room and meets patient/customer service standards. This role completes and documents all clinic lab tests per Provider's order and clinic lab policy, triages, answers phone messages, and makes prescription calls for patients as directed by Provider.
Medical Assistant Responsibilities & Duties
- · Greets patients in a courteous and professional manner and escorts them to the appropriate exam room in a timely manner. Maintains adequate patient flow for scheduled and walk-in appointments.
- Completes, documents and logs all clinic lab tests per Provider's order and clinic lab policy. Acquires Healthland number for all Medicare labs performed in the clinic.
- Triages, answer phone calls, and arranges for all patient diagnostic testing and follow-up appointments.
- Safely and accurately administers medications. Makes prescription calls for patients as directed by Provider.
- Performs clinic health care services per scope of licensure and training and as directed by the clinic Providers.
- Uses electronic medical record software completely and accurately.
- Assures cleanliness of all exam rooms after each patient visit.
- Assists patients with completion of medical forms and obtaining Provider signature. Assures all medical consents are signed and witnessed.
- Receives, disburses, and files all notes, diagnostic results and lab reports in conjunction with H.I.M.
- Monitors all clinic inventory recording low supply inventories for Materials Management with Clinic Manager.
- Stocks and maintains patient exam rooms daily, also checking for expiration dates.
- Maintains sterilization of reusable medical equipment on a daily basis.
- Assists with any other duties as assigned.
Orthopedics Medical Assistant Specific
- Helps coordinate scheduling of patients for all surgeries, pre-op clearances, clinic provider appointments, and equipment needs.
- Manages Ortho Clinic patient's care during office visits.
- Assists Ortho MD and others, and learns treatment protocols as needed.
- Assists with wound care and casting.
- Manages and documents on Ortho Patient paper charts.
- Ensures all Orthopedic Surgeon professional charges are recorded on patient super bills and are given to billing on the same day of the patient services.
- Responsible for follow up phone calls to Ortho Patients and answer questions or finds appropriate individual to answer patient questions.
Medical Assistant Benefits
- Opportunities for training and advancement
- Matching 403B
- Health Insurance
- Dental
- Vision
- Paid Time Off up to 24 days per year
- Clinic Pay (paid time during clinic visits)
Medical Assistant Qualifications & Skills
- REQUIRED QUALIFICATIONS
- High school diploma or equivalency
- Able to communicate effectively in English, both verbally and in writing
- Good interpersonal skills in dealing with patients, families, and all health care professionals and TVHC staff.
- Basic knowledge in computer use; including skills in word processing and spreadsheet applications
- Excellent organizational skills
- Ability to maintain and follow guidelines, set standards of practice in quality patient care, and state, federal, and facility required infection control practices
PREFERRED QUALIFICATIONS
- Current Idaho CAN, EMT, LPN, RN, or Medical Assistant Licensure/Certification
- CPR/BLS Healthcare Certification
- Experience working in a healthcare/orthopedic environment
- Additional languages - Spanish Preferred