Reports to: Consultation Manager
Are you a seasoned contact lens professional who thrives at the intersection of clinical expertise and exceptional patient care? We're looking for a highly skilled Clinical Contact Lens Consultant to join our Professional Services team — someone who brings deep technical knowledge, sharp analytical instincts, and a genuine passion for delivering the best possible vision outcomes for patients.
What You'll Do
In this role, you'll serve as a trusted clinical resource for both our customers and sales team, combining your lens fitting expertise with outstanding consultative service. Your days will be dynamic and meaningful — you'll be doing work that directly impacts patients' quality of life.
Clinical & Technical Excellence
- Design and analyze custom lens fits using corneal topography, keratometry readings, refraction data, and patient history
- Evaluate problem fits and recommend precise modifications to achieve optimal outcomes
- Analyze prescriptions and patient visual needs — including daily lifestyle and eye health history — to guide the best lens selection
- Perform patient vetting and support FDA post-marketing surveillance and reporting
Customer & Account Management
- Partner closely with eye care professionals, serving as their go-to clinical consultant for new fits, re-orders, and troubleshooting
- Handle new patient intake calls and consultations with expertise and care
- Manage the full order lifecycle — from new account setup and order entry through returns, credits, and prescription billing accuracy
- Build and nurture long-term relationships with existing and prospective physician clients
Team & Organizational Contribution
- Train and mentor new team members in accordance with standard operating procedures
- Share best practices across the team to continuously elevate the customer experience
- Run daily consultation reports, flag inconsistencies, and escalate issues proactively
- Stay current with evolving products, technology, and industry developments
What You Bring
- 5+ years of hands-on contact lens fitting experience — you know lenses inside and out
- Experience with orthokeratology strongly preferred
- ABO or NCLE certification preferred
- Bachelor's degree in a related field
- Proficiency with Salesforce CRM
- The ability to quickly absorb complex technical information, ask the right questions, and deliver confident, well-reasoned recommendations
- Exceptional written and verbal communication skills
- Strong organizational skills and keen attention to detail
- Comfort working at a fast pace and collaborating across teams
Why Join Us
This is a rare opportunity to put your clinical background to work in a role where your expertise shapes real patient outcomes every day — while growing professionally alongside a collaborative, knowledgeable team.
If you're ready to bring your contact lens expertise to a role that truly values it, we'd love to hear from you.