Specialty Front End Lead

At our company, we move fast, adapt quickly, and turn challenges into opportunities-all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Our Vision:

Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.

Our Mission:

To be the disruptive force that drives meaningful change within pharmacy services.

Summary

Under the direction of the pharmacy supervisor, the Front-end Lead Tech will coordinate and

help manage Front-end Pharmacy-related activities and Front-end Pharmacy staff in order to

achieve continuous and optimal patient care. The HealthDyne Specialty Lead Front-end Tech will assist in the

training and development of all front-end staff. The Front-end Lead Tech will be assist in

resolving all front-end exceptions commonly referred to the pharmacy supervisor for resolution.

Essential Duties & Responsibilities

• Assists with carrying out pharmacy supervisor responsibilities in their absence
• Assist with all roles and functions of the front-end team
• Acts as a liaison between HealthDyne Specialty Pharmacy and the provider''s office
• Communicates patient status to provider''s office/clinics
• Responsible for explaining company programs and services to patients and provider''s office
• staff
• Assist with training and development of new and existing front-end personnel
• Appropriately open and distribute pharmacy mail
• Effectively monitor and manage email inboxes
• Manages scanning of prescriptions for the pharmacy
• Assist pharmacy staff members with claims processing
• Investigate and service any shipping related concerns
• Effectively evaluate and resolve patient complaints
• Exemplifies strong work ethic and high productivity
• Maintains patient confidentiality
• Assist with other assigned tasks

Education and Experience

• Certified and Registered Pharmacy Technician, (Colorado) in good standing required
• High School Diploma or equivalent
• Registered with the State of Florida (Florida techs only) in good standing required,
• certification preferred
• One year minimum of pharmacy experience