Highlights
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Technical Knowledge: Proficiency in Windows 10 & 11, networking concepts, Active Directory management, and a strong understanding of PC-related hardware and peripherals.
Numbers & Facts
| Location | Forsyth, Georgia |
| Industry | Retail |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 2002 |
Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES:
Provide first-level technical assistance to end users, resolving hardware, software, and network-related issues promptly. Offer after-hours support for critical incidents or projects as needed.
Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common problems and solutions.
Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and peripherals. Ensure all systems operate effectively to meet business needs.
Continuously monitor system and application performance to identify and address potential issues proactively.
Classify and prioritize support tickets based on urgency and business impact. Route complex issues to specialized teams for resolution and ensure SLAs are met.
Contribute technical expertise to IT initiatives, including system upgrades, deployments, and migrations.
Assist in the creation and maintenance of technical documentation for system configurations, troubleshooting procedures, and user guides.
Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts.
Partner with cross-functional IT teams to deliver seamless support for general IT systems and distribution center operations.
Training and Knowledge Sharing: Provide training to end-users on new technologies and tools to improve productivity.
Physical Support: Occasionally lift and transport equipment up to 50 pounds and provide on-site support as .
QUALIFICATIONS:
Experience: Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment is a plus.
Technical Knowledge: Proficiency in Windows 10 & 11, networking concepts, Active Directory management, and a strong understanding of PC-related hardware and peripherals.
Certifications: Industry certifications such as A+ are highly desirable.
Soft Skills: Excellent verbal and written communication, strong organizational skills, and a customer-focused approach with the ability to empathize and stay calm under pressure.
Problem Solving: Analytical thinker with demonstrated troubleshooting abilities and the capacity to prioritize effectively in a fast-paced IT setting.
Flexibility: Rotating after-hours on-call support .
Physical Requirements: Ability to lift up to 50 pounds.
Other duties as assigned.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$30.67BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
About Company
Founded in 2002, Five Below(NASDAQ: FIVE) is a rapidly growing specialty value retailer offering a broad range of trend-right, high-quality merchandise targeted at the teen and pre-teen customer. Five Below offers a dynamic, edited assortment of exciting products, all priced at $5 and below, including select brands and licensed merchandise across a number of category worlds: Style, Room, Sports, Tech, Crafts, Party, Candy and Seasonal (which we refer to as "Now"). Five Below's dynamic assortment of merchandise includes everything from sporting goods, games, fashion accessories and jewelry, to hobbies and collectibles, bath and body, candy, snacks and beverages, room décor, stationery and school supplies, books, cell/tablet accessories, novelty and "gag" items, and seasonal items. Five Below believes it is transforming the shopping experience of its target demographic with a unique merchandising strategy and high-energy retail concept that their customers consider fun and exciting.
Five Below has reinvented the traditional five-and-dime for today's younger generation, and has launched a new retail category. At Five Below, "Whatever You Got Will Buy A Lot."
As of 2013, Five Below's sales will exceed $500 Million with 304 stores in 19 states. We are experiencing tremendous success and growth. Our corporate offices are based in Center City Philadelphia.
Five Below was founded by David Schlessinger, creator and founder of Encore Books and Zany Brainy along with Tom Vellios, former CEO of Zany Brainy, and current CEO of Five Below.