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Specialist - Software Engineering
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Role description
Job Summary
We are seeking an experienced Production Support Engineer to provide L2L3 support for critical enterprise applications The ideal candidate should possess strong expertise in Python Oracle PLSQL SQL databases Informatica UnixLinux administration and monitoring tools such as Dynatrace and Splunk The role involves incident resolution problem management release support job scheduling performance monitoring and ensuring application availability in a 24x7 production environment
Key Responsibilities
Provide L2L3 production support for critical business applications and ensure high availability
Monitor application database and infrastructure health using Splunk Dynatrace and operational dashboards
Analyze and troubleshoot application database ETL and batch processing issues
Support Oracle and SQL Server databases including query analysis and performance optimization
Manage Informatica workflows ETL jobs and batch scheduling using Autosys Quartz or Airflow
Perform root cause analysis and implement preventive measures to reduce recurring incidents
Coordinate with development infrastructure and business teams during incident resolution
Drive change implementation release validation and production deployment support activities
Maintain runbooks support documentation SOPs and knowledge repositories
Ensure compliance with SLA availability and operational excellence requirements
Develop automation scripts using Python and Shell scripting to improve operational efficiency
Participate in oncall support and major incident management activities
Preferred Qualifications
Strong understanding of ITIL processes and production support best practices
Experience working in missioncritical banking financial or enterprise environments
Excellent troubleshooting communication and stakeholder management skills
Skills
Mandatory Skills : Dynatrace, Shell Scripting, Splunk
Good to Have Skills : Major incident management, MS SQL Server, Oracle PL/SQL, Performance Monitoring- Enterprise Solutions(App Dynamics,Dynatrace,Splunk) - Testing, Problem Management, Python, RedHat Linux Administrator
Other details
Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 90,032.00 to 134,200.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
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