Specialist, Scheduling and Cell Logistics

Job Title: Specialist, Scheduling and Cell Logistics
Location: Seattle 1616 Eastlake - WA
Duration: 12 Months
Pay Rate: $32.78-$41.63
Shift: Hybrid, Sunday-Thursday, 2PM-10:30 PM PST
 
Job Description:
The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s clinical autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
 
The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.
 
Responsibilities:

• Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within BMS’s scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with clinical matrix teams as assigned
• Raise escalations and execute as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with clinical internal BMS partners
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

 
Top Skills:

• Operational Excellence in High-Volume Environment
• Ability to manage multiple tasks with accuracy, speed, and reliability
• Strong attention to detail with consistent delivery in time-critical workflows
• Maintains data integrity, meets deadlines, and balances competing priorities
• Advanced Problem-Solving & Real-Time Decision Making
• Quickly assess issues and implement practical solutions under pressure
• Confidently manage disruptions (scheduling, logistics, product-related)
• Demonstrates sound judgment on escalation vs. independent resolution
• High-Impact Communication & De-escalation
• Clear, professional communication across stakeholders and channels
• Builds trust while managing high-pressure or sensitive situations
• Effectively de-escalates conflicts and drives alignment
• Ownership Mindset with Patient-Centric Focus
• Takes full accountability for outcomes and end-to-end execution
• Proactively identifies risks and resolves issues before escalation
• Prioritizes decisions based on patient impact and clinical timelines
• Adaptability & Collaboration in a Global Environment
• Works effectively across regions, time zones, and cross-functional teams
• Adapts quickly to changing priorities in fast-paced settings
• Demonstrates strong collaboration, flexibility, and resilience

 
Knowledge, Skills, and Abilities:

• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability
• Fluent reading, speaking, and writing skills required in English

 
Qualifications:
Bachelor’s degree and 4 years of work experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
 
Overtime may occasionally be required as assigned.
Holiday support is required as assigned.