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Specialist, Research Operations

Cotality

Rochester, New York

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Continuous Improvement, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Processing, Detail Oriented, Documentation, Ecosystems, Establish Priorities, High School Diploma, Mentoring, Mortgage Lending, Operations Research, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Process Management, Production Systems, Production Volume, Query Analysis, Real Estate, Research Skills, Risk Management, Service Level Agreement (SLA), Team Player, Time Management, Writing Skills
LOCATION
Rochester, New York
POSTED
3 days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

What is the role?

As an Operations Services Specialist, you're building your skills as you take on more complex tasks in a fast-paced production environment. As part of our team, you will play a crucial role in servicing, supporting, and mitigating risks for property loans. You will thrive on the challenges that come with exercising your exceptional attention to detail and critical thinking skills. Your primary responsibility will be conducting comprehensive research and data analysis taking on more complex problems, higher tiered clients and/or larger volumes to ensure optimal client satisfaction. You will have the opportunity to leverage your technical expertise to access cutting-edge market-leading resources, advanced third-party subscriptions, and public information available on the internet. To excel in this role, you will continually engage and motivate yourself by utilizing advanced tools to analyze, query, and manipulate data according to defined business procedures. Your ability to effectively apply this data to workflow applications, forms, and databases will be instrumental in streamlining processes and driving efficiency. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.

What will you be doing?
  • Consistently deliver exceptional client service in a high-volume production environment
  • Manage assigned processes and inventory to meet deadlines
  • Generally handle more complex tasks, higher tiered clients and/or production volume
  • Effectively display the ability to manage time well by completing all work types within the established deadlines, set appropriate work-related priorities, concentrate on the main objectives, and avoid unnecessary interruptions
  • Research, collect and fill gaps for missing data to ensure accuracy
  • Utilize various tools to analyze, query, and manipulate data according to defined business procedures
  • Adhere to all required company and client driven standards and/or Service Level Agreements (SLAs)
  • Actively engage in additional projects and responsibilities (i.e., Continuous Improvement, Mentorship and Cross Training)
  • Duties based on area of focus (Tax Search)
Are you the right fit?

  • Provide exceptional client service in a high-volume production environment
  • Manage time, set priorities, and meet deadlines
  • Intermediate computer skills with strong aptitude to learn new systems and applications
  • Clearly understand basic property related documentation from a variety of sources
  • Strong analytical and critical thinking to synthesize information from multiple sources to resolve problems
  • Detailed oriented to process data accurately
  • Ability to collaborate with others and provide status updates
  • Excellent verbal and written communication skills
  • Willingness to learn, adapt, and grow
  • Professionalism demonstrated by ethical conduct, accountability, and collaboration

Job Qualifications:

JOB QUALIFICATIONS
  • High school diploma, GED or equivalent required; bachelor's degree preferred
  • 3+ years of relevant experience with the ability to consistently exceed standards related to proficiency, quality, competency, and job knowledge
  • Client service-oriented experience required
  • Provide exceptional client service in a high-volume production environment
  • Manage time, set priorities, and meet deadlines
  • Intermediate computer skills with strong aptitude to learn new systems and applications
  • Clearly understand basic p

About the Company

C

Cotality

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