Specialist-Registration I NEW

Specialist-Registration I

Job Description

Overview

Schedule & Location

Schedule: MondayFriday, 8:00 a.m. 4:30 p.m. (Onsite)

Location: North Medical Office Building

Role Overview

This role facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. The position is responsible for obtaining and documenting accurate demographic, insurance, and financial information to support optimal reimbursement and clinical outcomes. Responsibilities include patient scheduling, front-desk operations, insurance processing, and collaboration with clinical and administrative teams.

Benchmarks for Success

Within 3 Months:

• Check in and check out patients
• Distribute RightFax documents
• Disburse patient letters through the patient portal
• Answer the majority of pool messages
• Schedule patient appointments
• Utilize LOMA to confirm appointments

Within 6 Months:

• Independently manage all scheduling needs
• Handle pool messages efficiently
• Schedule patients at any location

Within 12 Months:

• Demonstrate confidence with insurance processing
• Accurately document information in the patient chart

Key Responsibilities

• Patient interaction, check-in, and check-out
• Insurance loading and verification
• Managing pool messages and patient letters
• Scheduling appointments
• Collaborating with multiple departments, providers, nurses, and medical assistants
• Answering incoming calls and directing patients and visitors appropriately
• Collecting payments and validating charges in appropriate systems

Skills for Success

• Patient-focused with strong customer service skills
• Ability to establish rapport and trust with patients
• Calm under pressure with strong de-escalation skills
• Excellent attention to detail and time management
• Quick learner with the ability to multitask
• Team-oriented with a strong work ethic and initiative

Onboarding & Training

• Training with a Registration Specialist mentor for the majority of onboarding
• Approximately one month of shadowing
• Insurance-specific training provided

Required Qualifications

• High School Diploma or GED required

Preferred Qualifications

• Relevant experience in a healthcare setting
• Ability to learn and retain medical coding (ICD-10, CPT preferred)
• Understanding of insurance information and medical terminology
• Knowledge of clinical practices preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.