Benchmarking, Calendar Management, Certified Medical Assistant, Clinical Outcomes, Clinical Practices/Protocols, Current Procedural Terminology (CPT), Customer Support/Service, Demographics, Detail Oriented, Documentation, Genetics, Healthcare, ICD-10, Insurance, Interviewing Skills, Medical Coding, Medical Office, Medical Records, Medical Terminology, Mentoring, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Onboarding, Patient Assessment, Patient Charts, Reimbursement, Schedule Development, State Laws and Regulations, System Validation, Team Player, Telephone Skills, Time Management
Specialist-Registration I
Job Description
Overview
Schedule & Location
Schedule: MondayFriday, 8:00 a.m. 4:30 p.m. (Onsite)
Location: North Medical Office Building
Role Overview
This role facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. The position is responsible for obtaining and documenting accurate demographic, insurance, and financial information to support optimal reimbursement and clinical outcomes. Responsibilities include patient scheduling, front-desk operations, insurance processing, and collaboration with clinical and administrative teams.
Benchmarks for Success
Within 3 Months:
- Check in and check out patients
- Distribute RightFax documents
- Disburse patient letters through the patient portal
- Answer the majority of pool messages
- Schedule patient appointments
- Utilize LOMA to confirm appointments
Within 6 Months:
- Independently manage all scheduling needs
- Handle pool messages efficiently
- Schedule patients at any location
Within 12 Months:
- Demonstrate confidence with insurance processing
- Accurately document information in the patient chart
Key Responsibilities
- Patient interaction, check-in, and check-out
- Insurance loading and verification
- Managing pool messages and patient letters
- Scheduling appointments
- Collaborating with multiple departments, providers, nurses, and medical assistants
- Answering incoming calls and directing patients and visitors appropriately
- Collecting payments and validating charges in appropriate systems
Skills for Success
- Patient-focused with strong customer service skills
- Ability to establish rapport and trust with patients
- Calm under pressure with strong de-escalation skills
- Excellent attention to detail and time management
- Quick learner with the ability to multitask
- Team-oriented with a strong work ethic and initiative
Onboarding & Training
- Training with a Registration Specialist mentor for the majority of onboarding
- Approximately one month of shadowing
- Insurance-specific training provided
Required Qualifications
- High School Diploma or GED required
Preferred Qualifications
- Relevant experience in a healthcare setting
- Ability to learn and retain medical coding (ICD-10, CPT preferred)
- Understanding of insurance information and medical terminology
- Knowledge of clinical practices preferred
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Indiana University Health Inc