| Location | Clearwater, FL |
Specialist - Omni Operations (Clearwater FL - 08:30AM - 5:00PM)
Clearwater, United States
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Own the business, not just the sale.
Commercial roles here go far beyond a standard sales pitch. You will operate in a true O+O (Offline + Online) environment, connecting physical shelves with digital carts across everything from mass market to luxury boutiques and social commerce. The expectations are high: you will negotiate directly with major retailers, take early ownership of your strategy, and manage a real P&L (Profit and Loss). If you want to build sharp omnichannel skills and see your decisions directly impact how the world buys our iconic brands, this is where you do it.
Skills youll sharpen here
As well as these, LOréal employees are upksilled in AI fluency, data fluency, and critical thinking.
How we do business?
You'll navigate a massive Offline plus Online (O+O) ecosystem, from mass retail and pharmacies to luxury boutiques and e-commerce, working alongside Marketing to connect physical shelves to digital carts..
You won't sit on the sidelines. You will manage real budgets, drive live negotiations, and deliver immediate business impact. To back you up, our Commerce University will arm you with the exact omnichannel skills needed to thrive here.
Specialist - Omni Operations (Clearwater FL - 08:30AM - 5:00PM)
Clearwater, Florida, United States
Job Title: Specialist, Omni Operations
Division: Omni Operations
Supervisor Title: Manager, Omni Operations
Location: Clearwater, FL (NOC)
FLSA: Non-Exempt
Schedule: 08:30am - 5:00pm EST
Job Summary
Passionate about the beauty industry and driven to empower salon professionals? Do you possess a natural talent for building relationships and providing top-tier customer service? If so, SalonCentric invites you to become our next Omni Operations Specialist.
In this pivotal role, you will serve as a trusted advisor and solutions provider for our valued salon professional clientele. You will masterfully manage inbound and outbound inquiries, offering expert product knowledge and ensuring a seamless and positive customer experience through each stage of the order lifecycle.
Job Responsibilities
Delivering Client-Centric Solutions:
Cultivate rapport and provide exceptional service during inbound and outbound client interactions, consistently exceeding expectations.
Confidently address product and service inquiries, showcasing in-depth knowledge of SalonCentric's extensive product portfolio.
Skillfully resolve client challenges, demonstrating strong problem-solving skills and a commitment to exceeding expectations.
Proactively identify and anticipate client needs, recommending personalized product solutions and driving revenue growth through strategic upselling.
Streamlining Order Management:
Efficiently receive and process telephone orders, ensuring accuracy and timeliness in data entry.
Meticulously document all client interactions and product recommendations, maintaining detailed records for seamless communication and strategic follow-up.
Proactively communicate order status and potential delays, keeping clients informed and empowered throughout the order fulfillment process.
Training and upskilling guests on order management through the SalonCentric App and website.
Leveraging Salesforce & PowerBI Data Insights:
Maintain accurate and updated client information within Salesforce, ensuring data integrity and optimal system utilization.
Update account details, track order history, and document all client touchpoints for comprehensive account management and effective communication.
Generate reports and leverage sales data analytics to identify trends, opportunities for growth, and client-specific insights.
Manage and assist in sales-related processes and tools, including structural discounts (new/renewal), Omni/NPS case management, Salesforce user administration, YEXT review monitoring, and Salesforce reporting.
Maintain data accuracy across platforms, focusing on Preferred School discounts, RFD process and ensuring up-to-date Knowledge/MyLookup records for all departments.
Championing Field Sales Support:
Provide essential support to field-based sales representatives, acting as a knowledgeable liaison for open territories and accounts.
Collaborate effectively with the field sales team to ensure a cohesive client experience, consistent account management, and strategic alignment.
Qualifications:
Benefits:
SalonCentric offers a comprehensive benefits package including medical, dental, vision, 401k, and PTO. We also offer exciting opportunities for professional growth and career advancement.
Join our Team!
If you are a highly motivated individual who thrives in a collaborative environment and possesses a passion for exceeding client expectations, we encourage you to apply! Submit your resume today and become a valued member of the SalonCentric success story!
From: $23.00
To: $27.00
To learn more about the position and what the company is up to, please follow us on:
INSTAGRAM | FACEBOOK | YOUTUBE | TWITTER | PINTEREST | PERISCOPE
SALON CENTRIC IS AN EQUAL OPPORTUNITY EMPLOYER AND AFFORDS EQUAL OPPORTUNITY TO ALL APPLICANTS FOR ALL POSITIONS WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER (INCLUDING PREGNANCY), NATIONAL ORIGIN, AGE, DISABILITY, VETERAN STATUS, SEXUAL ORIENTATION OR ANY OTHER STATUS PROTECTED UNDER LOCAL, STATE OR FEDERAL LAWS.
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AI Charter: our pact
Why a Pact? At L'Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
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What our people say
Commerce here moves fast, but you have total autonomy. You can go deep as an RGM expert or go broad across divisions and business models. You build the path you want.
Adam, Chief Growth Officer - Luxe, SAPMENA
What we bring to the table
Please note: The exact benefits can vary depending on your country.
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
Youll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, youll be part of an ultra-connected network.
Think you'd be a great fit? We'd love to see you apply.
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