Specialist III - Universal Banker PT 20 (UB) (Front Royal)

Job Family: Branch Banking

Job Sub-Family: Branch Delivery

Career Specialization: Universal Banker

Career Stream: Support

Career Level: S3

Job Profile

Sub-Family Definition

Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include:

• Managing day-to-day branch service operations

• Supporting client transactions

• Ensuring accurate and timely execution of all frontline banking activities

• Coaching and supporting branch teams to meet performance expectations

• Implementing process improvements that strengthen service delivery

• Monitoring operational controls to reduce risk and maintain compliance

Career Specialization Definition

The Universal Banker role:

• Responds to customers needs by processing routine banking transactions at teller window or on the platform under minimal supervision, and provides flexibility of coverage for the branch.

• Engages in broad range of sales and service activities to provide superior level of customer service.

Responsibilities include, but not limited to:

• Opening new accounts

• Handling teller transactions

• Marketing and cross-selling bank products and services

• Resolving complex customer service issues

• Utilizes banking knowledge to identify additional sales and service opportunities

Builds rapport to engage prospects in a banking relationship and enhance existing customer relationships

• Refers customer to other banking services and other bank personnel as appropriate

• Other duties as assigned

Career Level Definition

Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include:

• Working under limited supervision for routine situations.

• Providing assistance and training to lower level employees.

• Problems typically are not routine and require analysis to understand.

Knowledge & Experience

• Typically requires 5+ years relevant experience

• May require vocational or technical training

Physical/Environmental Requirements

• Must be able to stand for extended periods of time & lift objects up to 30lbs

Job Code: BBUBS3PT

FLSA Status: Non-Exempt

Salary Grade: 112

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.