Specialist I, Technical Support (Call Center)

About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

• Customer Support & Issue Resolution
  • Answer inbound calls from the IVR system and assist merchants with their inquiries
  • Provide support to new and existing customers experiencing processing issues
  • Troubleshoot (entry-level) technical issues remotely and onsite as needed
  • Ensure a smooth and efficient resolution process while maintaining a customer-focused approach
• Technical & Financial Assistance
  • Assist merchants with account setup, financial inquiries, and bank account reconciliations
  • Guide customers in understanding and using the platform effectively
  • Maintain accurate records of merchant interactions and follow up on outstanding issues
• Operational Efficiency & Organization
  • Organize and prioritize multiple work assignments while maintaining accuracy.
  • Adapt to evolving business needs and workflows efficiently.
  • Ensure compliance with security protocols to safeguard merchant transactions.
  • Perform other related duties as assigned.

• Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment.
• Some relevant experience in computer technical support (onsite technician experience is a plus).
• Background in customer service and/or a call center environment.
• Bilingual proficiency in English and Spanish (both written and verbal communication skills required).
• Strong organizational and time management skills.
• Effective problem-solving and analytical thinking abilities.
• Self-motivated, detail-oriented, and team player with strong interpersonal skills.
• Adaptability, flexibility, and resourcefulness to handle shifting demands.
• Outgoing personality with the ability to work with diverse individuals and businesses.
• Willingness to learn new skills and stay updated in a fast-paced industry.

• On site. Rotating shifts, 8:30 am – 5:30 pm, Monday through Saturday, with one weekday off in between.
• Extensive desk-based work, including prolonged periods of computer use and administrative tasks.
• Frequent interaction with merchants, vendors, sales representatives and internal teams.

Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com 

All internal applicants will need to apply with our Internal Application Form and review the Internal Application Policy. Please reach out to HR@payroc.com to discuss. 

Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs. 

Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.