Title
Specialist I, File Build (Implementation Specialist)
VAR & Merchant Implementation
Reports To
VAR & Implementation Senior Manager
About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape.At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.
Position OverviewThe Specialist I, File Build (Implementation Specialist) configures and tests Payrocs’ integrated payment solutions to ensure merchants are ready to process transactions successfully. Based at our San Juan headquarters, this role sets up payment software and hardware, loads merchant account credentials, and verifies functionality through thorough quality testing. This position also guides merchants through onboarding, provides virtual and phone-based training, and offers follow-up support in both English and Spanish. Success requires technical aptitude, accurate documentation, and the ability to explain technical information clearly while delivering a personalized, attentive customer experience.
Duties and Responsibilities
- Technical Installation & Support
- Configure integrated solutions with POS credit card devices (Front-end and Back-end setup).
- Set up merchant account credentials and provide them to partners and clients for implementations.
- Educate and train clients on online virtual solutions, credit card and ACH payment requests, and user creation via phone or virtually.
- Complete all rigorous testing to ensure the quality of the implementation and confirm successful processing.
- Follow up with merchants to provide additional support and ensure long-term success.
- Documentation & Record Keeping
- Document the entire setup procedure according to department protocols.
- Maintain detailed and accurate notes to ensure solutions are configured correctly and work is trackable.
- Client Interaction & Communication
- Provide friendly and professional assistance to clients during the onboarding process.
- Clearly explain technical problems and solutions to non-technical users in both Spanish and English.
Qualifications
- Technical Degree, associate degree, or equivalent experience in a previous technical support role, IT, or with point-of-sale systems.
- Knowledge of payment processing operations, technology, and equipment.
- Proficiency in PC hardware and software based on Windows and Apple Operating Systems.
- Strong knowledge of Microsoft Office applications.
- Excellent verbal communication skills in both Spanish and English.
- Ability to adapt and learn new skills quickly in a fast-paced environment.
- Strong organizational skills and a methodical approach to problem-solving.
Travel Component
Working Conditions
- On-site position based in San Juan, PR. Rotating shifts, 8:00 am – 5:00 pm, Monday through Saturday, with one weekday off in between.
- Physical tasks such as lifting and moving equipment may be required.Extensive desk-based work, including prolonged periods of computer use and administrative tasks.
Job Classification
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at
HR@payroc.com
All internal applicants will need to apply with our Internal Application Form and review the Internal Application Policy. Please reach out to HR@payroc.com to discuss.
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.