Specialist Extractor

Our client, a Banking company, is looking for a Specialist Extractor for their Tacoma, WA location.

Responsibilities:

• Under direct supervision, the Specialist is primarily focused on execution of basic processing work following defined procedures.
• The Specialist is also responsible for routine operational and/or administrative work and escalates any issues.
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Administers defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• May assist in reviewing or ensuring proper documentation or procedures are used for basic activities Performs basic routine tasks assigned by manager.
• May provide service in relation routine billing inquiries, service requests, suggestions and complaints from customers
• Completes work by following clear defined procedures
• Other duties as assigned

Requirements:

• Experience & Education 0-1 years of experience with working knowledge of the business or general office skills High School Diploma or equivalent work experience required. College degree preferred
• Works well with others in a fully developed team environment
• Open minded and adaptable to new ideas in a changing environment
• Exceptional attention to detail.
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office applications
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Proven ability to handle monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately and meet production goals
• Proven effective verbal/written communication and interpersonal skills
• Good judgment knowing when to escalate issues
• Ability to identify, assess and escalate concerns appropriately
• Comfortable navigating multiple computer systems and applications
• Basic knowledge of banking policies, procedures, government regulations
• Ability to perform simple scheduled and non-scheduled maintenance functions
• Excellent customer service skills
• Open mail and extract paper invoices/checks (Applicants will be tested to determine extraction skills)
• Properly sort non-payment documents for processing
• Accurately batch work and communicate issues to Workflow Coordinator or Supervisor
• Cross training in other functional areas is required to maintain coverage in critical department functions, e.g., mail sort, keying, reassociation, and data entry.
• Other duties as assigned.

Why Should You Apply?

• Health Benefits
• Referral Program

Excellent growth and advancement opportunities