Job Brief
Under direct supervision, the Specialist is primarily focused on execution of basic processing work following defined procedures. The Specialist is also responsible for routine operational and/or administrative work and escalates any issues.
Essential Job Duties
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Administers defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities Performs basic routine tasks assigned by manager. May provide service in relation routine billing inquiries, service requests, suggestions and complaints from customers
Completes work by following clear defined procedures
Other duties as assigned
Required and/or Preferred Qualifications
Experience & Education 0-1 years of experience with working knowledge of the business or general office skills High School Diploma or equivalent work experience required. College degree preferred
Skillsets Required at all Specialist Levels
Works well with others in a fully developed team environment
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail.
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Proven ability to handle monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals
Leveling Skills
Proven effective verbal/written communication and interpersonal skills
Good judgment knowing when to escalate issues
Ability to identify, assess and escalate concerns appropriately
Comfortable navigating multiple computer systems and applications
Basic knowledge of banking policies, procedures, government regulations
Ability to perform simple scheduled and non-scheduled maintenance functions
Excellent customer service skills
LOB Specific Skills
Open mail and extract paper invoices/checks (Applicants will be tested to determine extraction skills)
Properly sort non-payment documents for processing
Accurately batch work and communicate issues to Workflow Coordinator or Supervisor
Cross training in other functional areas is required to maintain coverage in critical department functions, e.g., mail sort, keying, reassociation, and data entry.
Other duties as assigned.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.