Specialist, Education Grants & Programs 10-2026

Position Summary: The Project Specialist will support the planning and execution of a federally funded educational initiative aimed at increasing healthcare professionals' capacity to prevent and treat substance use disorders. This position will ensure successful creation, implementation, and operation of the educational program by tracking deliverables, providing customer service, supporting marketing efforts, coordinating technical assistance requests and inquiries, and maintaining learner-facing course content within the Learning Management System (LMS). As the customer service lead, this role provides timely support related to course registration, Continuing Education certificates, LMS navigation, and other educational services inquiries. The Specialist is responsible for maintaining learner-facing content within the LMS, coordinating live training activities, and partnering with program, accreditation, and technology teams to ensure a high-quality learner experience and successful program implementation.

Responsibilities/Duties:

• Monitor and organize customer service email inbox and respond to all learner inquiries via email or phone, triaging complicated cases to appropriate staff
• Document and track technical assistance requests and inquiries and triage to clinical experts, mentors, and staff to ensure learner requests are addressed
• Collaborate closely with program team, LMS Manager, Associate Accreditation Director, and others within the Education Department to support learners
• Host live virtual events via Zoom, including creating and monitoring registration, launching polls, screen sharing, and providing learner technical support before, during, and after live events
• Manage educational content and learner engagement within the LMS, including product creation, enrollment tracking, and reporting
• Draft CE applications and adhere to CE and other accreditation guidelines
• Draft monthly newsletter and social media content to engage new audiences in program activities
• Monitor and track program data and support drafting monthly reports for the funder
• Support and coordinate special projects, as assigned