Specialist, Customer Education Program

Specialist, Customer Education Program

Location: Plymouth, MN

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 11 months
• Pay Rate: $29.50 / Hour (USD)
• Travel Requirements: Not required
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

In search of a team player to support the most critical customer engagements in the client's Electrophysiology division. This position will play a key role in bringing to life different meetings, events, and presentations around the world while supporting the back-end tracking and reporting of all such engagements. The ideal candidate must be adaptable and investigative someone who can help create a process, be open to learning and creating new things, and build new systems and databases. Our team is newer within the organization, and we are creating the standards rather than following prescribed processes. We need someone who can work with various functions and colleagues across the organization to "figure it out" whatever the task.

Key Responsibilities

• Lead the process to strategically plan and execute healthcare internal and external meetings and events for the client.
• Collaborate with Product Marketing, Clinical Marketing, Product Development, Global Communications, and other key stakeholders to ensure business objectives and priorities are met.
• Work closely with vendors to design or create event elements to support strategic objectives and program deliverables.
• Lead effort in venue sourcing to place the meeting or event with the appropriate meeting space and other specifications to support each program.
• Process a series of post-event activities that include timely payment of invoices, internal cross-charging, financial summary, and attendee evaluations.
• Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Coordinate all reporting metrics to provide compliance-appropriate reports for programs as well as to identify areas for continuous improvement in the execution of events.
• Manage registration process and event communications, physician contracting, program logistics, and post-program close-out for assigned events.
• Provide support and coordination in the daily duties required to comply with process integrity, systems monitoring, and data collection requirements for a specific entity (an entity defined as a specific group designated to specific responsibilities).
• Review, analyze, and evaluate business systems and user needs.
• Formulate systems to align with overall business strategies, with specific emphasis on identifying, developing, and optimizing digital tools and solutions to achieve tasks.
• Build infrastructure for tracking and reporting in new CRM and other tools.
• Rely on instructions and pre-established guidelines to perform the functions of the job when available and help create guidelines, with support of cross-functional partners, when needed.
• Work with Legal and Compliance teams as necessary to ensure appropriate execution of events in accordance with compliance guidelines, Sunshine Act, and other governing legislation.
• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Utilize Global Pre-Approval System (GPAS) as required by Office of Ethics & Compliance for event approvals, physician contracting, and engagement tracking.

Required Skills

• Strong organization and project management skills
• Adaptable; able to figure things out on the fly and help create a process rather than follow one
• Strong communication skills
• Has knowledge of commonly used concepts, practices, and procedures within a particular field

Required Experience

• Experience managing high-profile audiences and attendees
• Experience managing CRM tools and databases
• Basic experience with Excel, PowerPoint, and other Microsoft tools

Education Requirements

• Minimum bachelor's degree required

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• This role has potential for contract extension or conversion; no guarantee.

About the Client

This client is a leading global healthcare innovator with a history spanning more than 140 years, delivering medical devices, diagnostics, nutritional products, and pharmaceutical solutions to patients in more than 160 countries. The organization operates across four major business segments medical devices, nutritional products, diagnostics, and established pharmaceuticals with recognized innovations including continuous glucose monitoring technology, rapid diagnostic tests, minimally invasive cardiac devices, and nutritional solutions across all life stages. With a workforce that spans biomedical engineers, clinical scientists, regulatory affairs specialists, and commercial operations professionals across dozens of global markets, this is an organization where employees contribute to healthcare breakthroughs that touch millions of lives daily. Certified as a Great Place to Work, with 80 percent of employees reporting a positive workplace experience well above the national average, the organization is known for a culture grounded in inclusion, innovation, and investment in diverse talent.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-13366