Specialist - Curriculum Dev-Continuing

Working/Functional Title

Director of Undergraduate Academic Experience

Position Summary

The Director of Undergraduate Academic Experience provides leadership for the development, coordination, and continuous improvement of academic resources, processes, communications, and initiatives that support the Broad undergraduate academic experience. Reporting to the Assistant Dean for Undergraduate Academic Operations & Student Experience, this inaugural Academic Specialist role works collaboratively with faculty, academic specialists, academic departments, and student-facing units to strengthen curriculum support, student understanding of academic requirements and milestones, and consistency across college-wide undergraduate academic processes.

The Director leads assigned responsibilities related to academic and educational resource development, student communication systems, scholarship administration, academic milestones, training, and assessment. The position develops sustainable processes and resources, supports program and curriculum assessment, and translates college priorities into effective academic practices and student-facing information. The Director supervises designated staff and collaborates with other undergraduate leaders to support a coordinated Broad student experience.

Academic Program, Curriculum & Educational Resource Development 
Provides leadership for the development, coordination, and assessment of academic and educational resources that support implementation of the Broad undergraduate curriculum and help students successfully navigate their academic experience. Develops educational content, instructional resources, and structured learning materials related to academic expectations, requirements, policies, and key milestones. Collaborates with faculty, academic specialists, and academic units to support curriculum implementation, develop educational and instructional resources, identify gaps in student understanding, and strengthen connections across the undergraduate academic experience. Contributes to program and curriculum assessment by examining student feedback, outcomes, and other indicators and translating findings into recommendations and resources for continuous improvement.

Student Communication & Digital Experience 
Leads the coordination and administration of college-wide undergraduate academic communication systems, including the college's texting platform and student-facing web content. Develops and coordinates communication plans and educational messaging related to academic requirements, policies, processes, milestones, and other undergraduate priorities. Partners with Broad College MarCom, IT, and undergraduate-facing units to establish effective communication practices and improve the clarity, accessibility, timing, and organization of student-facing information. Uses engagement data and student feedback to assess effectiveness and guide continuous improvement.

Scholarship Strategy, Administration & Donor-Funded Initiatives 
Provides coordination and process leadership for undergraduate scholarship administration across the college and academic departments. Partners with Broad College Advancement, Financial Aid, and academic units to support consistent, transparent, and equitable scholarship practices aligned with donor intent, university requirements, and established college priorities. Develops shared processes, documentation, timelines, training, and student-facing educational resources and monitors scholarship utilization to identify opportunities for improvement. In partnership with Broad College Advancement, supports donor-funded undergraduate experience initiatives, including the implementation, coordination, and stewardship of gifts and resources that directly enhance the undergraduate academic experience.

Academic Milestones & College-Wide Processes 
Coordinates processes supporting significant undergraduate academic milestones, including Admitted Student Day, Commencement, and other designated academic experiences. Develops shared timelines, resources, communications, and implementation standards that promote consistency across participating units. Partners with academic units, MarCom, and other stakeholders to support student recognition, academic materials, and communications associated with these milestones. May facilitate a one-credit seminar emphasizing first year experience or senior launch.

Faculty & Staff Training, Documentation & Academic Resource Support 
Develops process guides, educational materials, training resources, and other tools that support faculty and staff understanding and consistent implementation of undergraduate academic processes. Partners with the Assistant Dean in supporting New Faculty Orientation and other training related to undergraduate academic operations, policies, communications, and student-facing practices. Collaborates with the Director of Undergraduate Student Engagement, as appropriate, to support faculty and staff understanding of Broad360 and its connection to the undergraduate academic experience.

Assessment, Reporting & Leadership Support 
Collects and analyzes information related to assigned undergraduate academic experience initiatives and prepares reports, briefing materials, and recommendations for college leadership. Maintains documentation supporting assessment, continuity, transparency, and institutional knowledge and contributes to broader undergraduate assessment and planning efforts. Represents the Assistant Dean in select meetings, working groups, and initiatives related to the position's assigned portfolio, as appropriate.

Supervision 
Provides supervision, goal setting, performance feedback, professional development, and work planning for assigned staff and student employees. Establishes priorities and expectations that align supervised work with assigned responsibilities and established college priorities.

This position collaborates regularly with faculty, academic professionals, academic leaders, and university partners throughout the Broad College and across campus. The Director participates in department, college, and university-level meetings related to undergraduate academic operations, undergraduate student experience, scholarship administration, communication strategy, and cross-functional initiatives. The role may represent the Assistant Dean for Undergraduate Academic Operations & Student Experience in select meetings, working groups, and initiatives, as appropriate.

The Broad College supports flexible work arrangements that may include predictable day/time flexibility and remote work opportunities, consistent with university policy, operational needs, and student-facing responsibilities. Flexible schedules are coordinated within the team each semester and are expected to be predictable, reliable, and supportive of continuity of service. This position generally operates within a professional office environment during standard business hours; occasional evening or weekend work may be required to support events, student-facing activities, or university initiatives.

The minimum salary for this position is $92,000. Final salary will be commensurate with relevant experience, educational credentials, position scope, and internal equity. Every effort will be made to provide a competitive salary that is equitable among Broad undergraduate-facing professionals.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Degree

Masters -A master’s degree in Customer Experience Management, higher education administration, student affairs, business, education, or a related field.

Minimum Requirements

• Five or more years of progressively responsible professional experience in customer experience management, higher education administration, academic program administration, student experience management, or a related field.
• Demonstrated knowledge and application of customer experience, student experience, service design, or human-centered methodologies to assess and improve services, systems, processes, or experiences.
• Demonstrated experience leading complex, cross-functional initiatives involving multiple departments, functional areas, or stakeholder groups from planning through implementation and assessment.
• Experience developing, implementing, and assessing academic, educational, or student-facing programs, resources, or processes, including the use of data, feedback, or other evidence to inform improvements.
• Demonstrated experience developing audience-centered communications, resources, or information strategies that improve clarity, accessibility, or the user experience.
• Excellent written and verbal communication, organizational, analytical, and interpersonal skills, with the ability to translate complex information into clear processes, resources, and communications.
• Demonstrated ability to exercise sound judgment, discretion, professionalism, and confidentiality when working with sensitive academic, student, financial, or administrative information.

Desired Qualifications

• Experience applying customer experience management methodologies, such as journey mapping, service design, voice-of-customer/student feedback, experience measurement, or related approaches, to identify needs and improve experiences.
• Experience developing educational or instructional resources, supporting curriculum or academic program implementation, and assessing program or student outcomes.
• Experience administering scholarships, supporting donor-funded initiatives, working with financial aid-adjacent processes, or stewarding resources that support undergraduate education.
• Experience developing or managing student-facing communication strategies, digital content, texting/CRM communications, website content, or other audience-centered communication systems.
• Experience using engagement metrics, survey findings, utilization data, or other evidence to evaluate effectiveness and guide continuous improvement.
• Experience leading cross-functional initiatives and supervising, training, or providing work direction to professional staff or student employees.

Required Application Materials

• Resume
• Cover letter
• Contact information of three professional references

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Website

https://broad.msu.edu/undergraduate/

MSU Statement

Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.