Specialist, Central Collections

Property Name:

The Collections Specialist is responsible for ensuring optimal financial performance for a portfolio of properties by managing resident account ledgers, maximizing collections, minimizing bad debt, and maintaining accurate billing practices. The role involves proactive collaboration with onsite team members, diligent follow-up on delinquent accounts, and effective communication with both current and former residents.

Key Responsibilities:

• Collections Management:
  • Actively track, manage, and minimize monthly bad debt to maintain below 2%.
  • Conduct timely follow-ups for first payments, delinquent rents, and late fees.
  • Engage residents proactively to facilitate timely payments, negotiate and set up payment plans when necessary.
• Account Management:
  • Accurately update and maintain resident ledgers, ensuring proper mapping of charges and fees.
  • Audit resident ledgers regularly to verify billing accuracy and compliance.
  • Ensure timely and correct collection of security deposits and application of charges.
• Eviction and Debt Recovery:
  • Generate and distribute demand notices and eviction notices in compliance with company policies and legal requirements.
  • Coordinate eviction filings and court processes through collaboration with legal counsel.
  • Manage accounts sent to debt collection agencies, maintaining communication and updates as needed.
• Financial Move-Out (FMO):
  • Review and approve financial move-outs following Property Manager approval
  • Facilitate post move-out collections and resolve outstanding account balances.
• Dispute Resolution:
  • Professionally handle resident disputes regarding charges, billing accuracy, and account balances.
  • Investigate and resolve disputes promptly, clearly communicating outcomes and next steps to residents.
• Collaboration and Teamwork:
  • Partner effectively with onsite leasing teams, management, and finance teams to streamline processes and achieve financial objectives.
  • Provide training and support to onsite staff on billing and collections best practices.

Performance Metrics:

• Maintain monthly bad debt below 2%.
• Achieve or exceed monthly collections percentage targets.
• Meet or exceed budgeted goals for other income streams.
• Ensure ledger accuracy and compliance with company and legal standards.

Qualifications:

• Experience in multifamily property management or accounts receivable strongly preferred.
• Strong attention to detail and accuracy.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to prioritize workload, meet deadlines, and effectively collaborate with team members.
• Knowledge of eviction procedures, fair housing regulations, and collections practices preferred.
• Proficiency with property management software (e.g., Yardi, RealPage) highly desirable.