Highlights
Responding to customer inquiries, invoice copy requests, performing necessary invoice adjustments and revisions and researching with the cafes while continuing to provide Panera Warmth. To research and apply customer payments and handle customer requests and adjustments related to Corporate Catering Accounts and other Panera customers.
Numbers & Facts
| Location | Fenton, MO |
| Industry | Food and Beverage Production |
| Salary | $40,135–$56,189 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1981 |
| Website | https://jobs.panerabread.com/ |
Description
Job Purpose
To research and apply customer payments and handle customer requests and adjustments related to Corporate Catering Accounts and other Panera customers.
Location: St. Louis, MO (hybrid)
Duties & Responsibilities
- Records and reviews customer payments in IREC and Workday systems to apply to proper invoices
- Pulls third party/student card payment information from necessary portals and performs reconciliations
- Researches & applies unapplied payments
- Creates month-end journal entries and produces miscellaneous customer invoices
- Responsible for collecting outstanding invoices for designated range of Company and Franchise CCA Customers
- Supports catering teams and provides excellent customer service to catering customers
- Responding to customer inquiries, invoice copy requests, performing necessary invoice adjustments and revisions and researching with the cafes while continuing to provide Panera Warmth
- Produces and provides notes for management reporting
- Provides back-up support on other receivables processes
- Escalates issues appropriately
Qualifications (Education & Experience)
- Associates degree and previous Accounts Receivable experience a plus
- Attention to detail, speed, and accuracy is imperative
- Experience with high volume workloads
- Effective communication and interpersonal skills
- Ability to develop relationships with customers and team members
- Strong customer service and problem-solving skills
- Ability to work independently with expanding duties and responsibilities
- Proficient in Microsoft Suite applications including Excel, Word, Outlook and Teams
- Experience with Workday or other large ERPs preferred, but not required.
Working Conditions
- Required travel - 0%
Physical Requirements
- While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards
Direct Reports
- This position will have approximately 0 direct reports.
Equal Opportunity Employer: Disabled/Veterans
Competitive Pay $40,135- $56,189 annually
Additional Description :
About Company
We are Panera. We are bakers of bread. We are fresh from the oven.
We are a symbol of warmth and welcome. We are a simple pleasure, honest and genuine. We are a life story told over dinner. We are a long lunch with an old friend. We are your weekday morning ritual. We are the kindest gesture of neighbors. We are home. We are family. We are friends.
In this section, you can:
We are a symbol of warmth and welcome. We are a simple pleasure, honest and genuine. We are a life story told over dinner. We are a long lunch with an old friend. We are your weekday morning ritual. We are the kindest gesture of neighbors. We are home. We are family. We are friends.
In this section, you can:
- Learn more about our company, including its history and leadership, in the Company Overview section.
- Review financial news, reports, stock information and other investor resources in the Investor Relations section.
- Browse our recent press releases, news articles about Panera Bread and various media resources in the Press Room.
- Find out about the exciting and rewarding Career Opportunities available at Panera Bread.
- Visit the Franchise Information section to find out more about franchising opportunities with Panera, including qualification criteria and available markets.
- See how we give back to the neighborhoods we're a part of by visiting the In the Community pages.
- Tell us about your experience in our bakery-cafes, or just ask us a question in the section.