| Location | Houston, TX |
Specialist 2 - Nutrition Services Customer Care - Description
Job Description
Specialist 2 plays a key role in providing specialized expertise and support in multiple areas within the Nutrition Services department. This position requires in-depth knowledge, technical skills, and the ability to analyze and solve complex problems. The Specialist 2 collaborates with cross-functional teams to drive project initiatives and processes, contributing to the overall success of the organization.
EDUCATION
Bachelor''s degree preferred additional certifications or relevant training is a plus
WORK EXPERIENCE
Minimum of 3 years of experience in a related role or field, with a proven track record of successful project delivery.
TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION
Software
Oracle HR / Payroll / Maintenance / Accounts Payable Modules
SAP
Primero Ordering System
Microsoft Office
Time Clock Plus
Certifications/Licensure
SNA or TASN preferred
*
Provide subject matter expertise and support in multiple areas of Customer Service, offering guidance and recommendations to team members and stakeholders in the Nutrition Services Department
*
Conduct in-depth research, analysis, and evaluation of data, trends, and industry best practices to support decision-making processes.
*
Support the implementation of strategies, programs, and initiatives to address specific organizational needs
and objectives
*
Collaborate with cross-functional teams to design and deliver training solutions in the various assigned area
*
Support the development and implementation of policies, procedures, and guidelines in alignment with regulatory requirements and industry standards
*
Analyze complex problems, identify root causes, and propose innovative solutions to improve operational efficiency and effectiveness.
*
Participate in the development and monitoring of key performance indicators (KPIs) to measure and evaluate the success of initiatives.
*
Collaborate with stakeholders to identify opportunities for process improvement and facilitate the implementation of changes.
*
Assist in the management and execution of projects, ensuring adherence to timelines, budgets, and quality standards.
*
Provide expertise in using relevant software applications, tools, and systems to optimize data analysis, reporting, and tracking.
*
Prepare and present reports, presentations, and recommendations to senior management and other stakeholders.
*
Stay up to date with emerging trends, technologies, and advancements in the assigned area of expertise
*
Act as a resource person and provide training and guidance to junior team members as needed.
*
Foster positive relationships with internal and external stakeholders, maintaining effective communication and collaboration
*
Continuously seek opportunities for professional development and growth in the assigned area of specialization.
*
Perform other duties and responsibilities as assigned.
*
Provide subject matter expertise and support in multiple areas of Customer Service, offering guidance and recommendations to team members and stakeholders in the Nutrition Services Department
*
Conduct in-depth research, analysis, and evaluation of data, trends, and industry best practices to support decision-making processes.
*
Support the implementation of strategies, programs, and initiatives to address specific organizational needs
and objectives
*
Collaborate with cross-functional teams to design and deliver training solutions in the various assigned area
*
Support the development and implementation of policies, procedures, and guidelines in alignment with regulatory requirements and industry standards
*
Analyze complex problems, identify root causes, and propose innovative solutions to improve operational efficiency and effectiveness.
*
Participate in the development and monitoring of key performance indicators (KPIs) to measure and evaluate the success of initiatives.
*
Collaborate with stakeholders to identify opportunities for process improvement and facilitate the implementation of changes.
*
Assist in the management and execution of projects, ensuring adherence to timelines, budgets, and quality standards.
*
Provide expertise in using relevant software applications, tools, and systems to optimize data analysis, reporting, and tracking.
*
Prepare and present reports, presentations, and recommendations to senior management and other stakeholders.
*
Stay up to date with emerging trends, technologies, and advancements in the assigned area of expertise
*
Act as a resource person and provide training and guidance to junior team members as needed.
*
Foster positive relationships with internal and external stakeholders, maintaining effective communication and collaboration
*
Continuously seek opportunities for professional development and growth in the assigned area of specialization.
*
Perform other duties and responsibilities as assigned.