Specialist 1: Student Services

The Student Services Specialist 1 provides a full range of student services support, including assisting students in navigating college systems, data entry and management, and registration and eligibility. Trains, assists, and mentors incoming Student Ambassadors, Enrollment Technicians, Enrollment Specialists, Enrollment Advisors, and Program Advisors in the Enrollment process.

The Student Services Specialist 1 provides a full range of student services support, including assisting students in navigating college systems, data entry and management, and registration and eligibility. Facilitates new student orientation and maintains and updates student academic records. Administers assessments and progress testing and guides students through the enrollment process. Works with Division Teams to advise students in multiple areas of College programs and processes.

The work schedule for this position is flexible and may include working evenings and weekends.
Continued employment in the position is contingent upon continued funding through designated external sources. This grant is set to expire on 07/31/2028

• Facilitates students with admissions, course registration, and assessment and testing processes. Assists students with verification, residency, and transcript submission
• Monitors and answers to student inquiries using online services, email, and phone
• Provides advising services regarding policies, procedures, and processes pertaining to multiple functional areas of enrollment processes. Provides guidance on admissions, academic advising, and financial aid support
• Navigates students through the Pima platforms, including MyPima, MyDegreePlan, and the Pima website. Teaches and assists students to navigate the student portal, use of online student service processes, and application for financial aid and scholarships
• Trains, assists, and mentors incoming Student Ambassadors, Enrollment Technicians, Enrollment Specialists, Enrollment Advisors, and Program Advisors in the Enrollment process
• Acts as liaison between College programs and County caseworkers in workforce development programs
• Resolves student service complaints and concerns and responds to a variety of general inquiries and requests
• Organizes transfer fairs, career fairs, and additional projects or activities. Facilitates student workshops
• Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
• Performs all other duties and responsibilities as assigned or directed by the supervisor

• High school diploma or GED and
• Up to one year of related student or customer service experience

Preferred:

• One to three years of related experience

• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive, and flexible customer service
• Skill in analyzing data and drawing conclusions
• Ability to apply effective and accurate data entry and typing skills
• Ability to develop and maintain effective and positive working relationships
• Ability to operate relevant equipment required to complete assigned responsibilities for the position