Special Events Coordinator

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Special Events Coordinator schedules meetings, student activities, special events, and community or business events at the NWACC Washington County location. This position responds to room requests, coordinates event logistics, supports Ad Astra scheduling and reporting, and provides responsive customer service to internal and external stakeholders.
The role provides accurate information about facilities, policies, rates, procedures, and events; coordinates support services; assists with location events as needed; and may attend events to ensure successful execution. Evening or weekend work may be required.

• Independently schedule internal and external non-academic facility use at the Benton and Washington County locations
• Interpret facility policies and exercise sound judgment when approving or coordinating facility use
• Advise event organizers on resources, coordinate logistics, and communicate event needs to Physical Plant, IT, and Campus Security
• Prepare event contracts, support scheduling system improvements, and recommend process enhancements
• Schedule appointments, provide facility tours, consult with customers on event needs, recommend available resources, and draft customer communications
• Meet customers on event days to confirm setup, assist with IT/AV needs, and coordinate technical support as needed
• Remain available for evening or weekend events as needed; weekly schedules may vary and may include travel to the Bentonville location
• Coordinate event communications, lobby monitor content, and signage in partnership with Marketing and the Washington County team
• Maintain customer databases and Ad Astra records, prepare reports, and collaborate with college departments on special events
• Build and maintain relationships with vendors and external resource providers
• Process customer billing through Workday
• Monitor AV equipment and technology resources
• Train others in safe and proper equipment operations
• Perform related duties as assigned

Rate of Pay: $18.55 hourly *Higher compensation may be considered based on qualifications directly related to position

Minimum Qualifications:

• The formal education equivalent of a high school diploma; with at least two years of event or related experience

Preferred Qualifications:

• The formal equivalent of a Bachelor's degree from an accredited institution of higher education
• A broad knowledge of such fields as advanced accounting, marketing, business administration, finance, etc

Knowledge, Skills, and Abilities:

• Ability to interpret policies, reports, and related documents and respond professionally to complex customer or stakeholder inquiries
• Ability to plan and prioritize work independently while coordinating related work with others
• Ability to make sound decisions that affect event quality, customer experience, and organizational operations
• Ability to solve novel, non-recurring, or rapidly changing problems when the approach is not fully defined
• Ability to maintain extensive contact with diverse public constituencies
  where sound judgment is essential
• Ability to use diplomacy, tact, and clear communication to obtain cooperation or approval of actions to be taken

Physical Activities:

The following physical activities are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to use hands to finger, handle, or feel and reach with hands and arms; frequently required to stand, walk, or sit; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move up to 30 pounds.

Environmental Conditions:

The following work environment characteristics are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NWACC is an Equal Opportunity Employer, please see our EEO policy.