SPACEPORT EXPERIENCE SPECIALIST
The Spaceport Experience Specialist plays a key role in designing and delivering best-in-class employee experiences across SpaceX. This role supports the execution of internal and external programming, site activations, wellness offerings, and community-building efforts that enhance culture, boost morale, and drive engagement at our spaceport locations. You will partner with internal teams to bring large-scale initiatives to life while also owning the day-to-day execution of services, events, and amenities that improve quality of life for SpaceX employees. The ideal candidate is creative, operationally-minded, and has a sharp eye for aesthetics. You'll be responsible for improving shared spaces, owning internal communications like the monthly Experience newsletter, and helping create environments where employees feel inspired and supported.
RESPONSIBILITIES:
- Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming
- Lead the creation and distribution of the monthly experience newsletter, managing content, formatting, and stakeholder coordination
- Identify and execute improvements across employee-facing spaces, ensuring they are functional, inviting, and aligned with SpaceX's design aesthetic
- Support signage updates, space refreshes, and design-forward upgrades in collaboration with Facilities and Development teams
- Monitor the quality and consistency of employee-facing services, resolving issues and upholding operational standards
- Assist with event logistics, vendor coordination, signage, and internal communication workflows
- Train staff on customer service expectations, anticipating needs, and effective problem resolution
- Maintain team documentation including SOPs, onboarding guides, and playbooks
- Track program data, ticketing trends, and supports internal reporting
- Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners
- Draft scopes of work, conducts job walkdowns, and supports the RFPO and purchasing process
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 2+ years of experience within the hospitality or operations industry
PREFERRED SKILLS AND EXPERIENCE:
- Strong creative instincts and a polished eye for aesthetics and space design
- Experience launching new programs or services from the ground up
- Experience managing internal newsletters, campaigns, or communication tools
- Comfortable working cross-functionally in fast-paced, multidisciplinary environments
- Skilled in Microsoft Office, Outlook, and collaborative/project tools
- Strong communication and writing skills
- Familiar with vendor bidding, purchasing processes, and creating scopes of work
- Ability to read floor plans and assist with space planning decisions
- Highly organized with strong time management and the ability to juggle multiple priorities
- Experience developing SOPs, onboarding materials, and internal training docs
- Self-starter comfortable operating with limited direction and adjusting to evolving priorities
ADDITIONAL REQUIREMENTS:
- Must be willing to travel to various SpaceX locations for mission critical projects
- Ability to provide 24/7 on-call support for emergencies and critical operations
- This position is based in Starbase, TX and requires being onsite - remote work not considered
- Valid state issued driver's license