Spa Supervisor

Company DescriptionDelano Miami Beach fuses historic charm with contemporary luxury reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts the hotel preserves its iconic walk-in pool and in addition unveil a new pool on an amenity deck offering breathtaking views of the ocean. Delano Miami Beach acts as the brands flagship location re-establishing Delano as a trailblazer in luxury lifestyle hospitality.Job DescriptionJOB OVERVIEW Under the general guidance of the Director of Spa the Spa Supervisor supports and oversees daily spa operations ensuring exceptional cleanliness service safety and guest satisfaction. This hands-on role provides daily direction to spa coordinators attendants and therapists coordinates guest flow and treatment schedules and ensures consistent adherence to Delano brand standards. The Spa Supervisor assists with team coaching guest relations inventory monitoring and the overall wellness environment escalating significant staffing financial and operational decisions to the Director of Spa.YOUR KEY RESPONSIBILITIES Collaborate daily with the Director of Spa provide shift updates guest feedback and operational reports as requestedEnsure cleanliness and maintenance of spa equipment and guest areasMonitor treatment room readiness therapists restocking and product preparation coordinate repairs with housekeeping and engineeringOversee spa attendants and locker room upkeep ensure spa openscloses on scheduleReinforce staff dress code punctuality professionalism and service standards share performance observations with the Director of SpaCoordinate therapist appointments daily schedules and shift coverage through Book4Time within approved staffing plansSupervise spa reception and assist with front desk coverage breaks reservations and guest communication as neededHandle guest services greet guests assist with services and retail resolve issues and maintain high satisfactionCoordinate group services with staff and external coordinatorsSupport staff training and coaching document performance concerns and refer formal reviews and disciplinary decisions to the Director of SpaProvide hands-on coaching and daily direction to spa coordinators attendants and therapistsMonitor massage and spa supply inventory storage standards and replenishment needs submit purchase requests for approvalGuide Spa Attendants in locker room social sauna thermal area and equipment readiness and guest safetyOversee daily Book4Time operations reservation accuracy guest transactions cash reporting and schedule coordinationWe recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.ADDITIONAL RESPONSIBILITIESCommunicate effectively both verbally and in writing to provide clear direction to the venue teams.Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.Remain calm and alert especially during emergency situations.Exercise sound judgment within established procedures and escalate unusual situations safety issues and policy exceptions to the Director of SpaQualificationsSPECIFIC JOB KNOWLEDGE & SKILLSHigh school Diploma or equivalent education required. Bachelors Degree preferredMinimum of 1-2 years of spa or wellness experience with prior supervisory or shift-lead experience preferred ideally in an upscale or luxury lifestyle hotelExperience coordinating daily spa operations guest service and front desk activitiesStrong team leadership skills and the ability to coach and support colleaguesProficient in Book4Time or comparable spa reservation software and general computer applicationsExcellent organizational and multitasking abilities to handle daily spa operations smoothlyExceptional customer service skills with a guest-focused mindsetFlexible availability to work varied shifts including weekends and holidaysStrong communication skills both verbal and writtenAbility to maintain high standards of cleanliness safety and facility maintenanceKnowledge of spa treatments products and industry trendsProfessional demeanor with a polished appearance and positive attitudeAbility to collaborate effectively with other departments and vendorsAll team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines andor required articles of clothing will be explained to you by your supervisor.Additional InformationAll your information will be kept confidential according to EEO guidelines.