Spa Receptionist

Spavia Day Spa - Plano, TX

Pay: Competitive Hourly Pay + Performance Bonuses + Employee Discounts

About the Position

Spavia Day Spa Plano is hiring a Spa Receptionist to join our growing team! If you enjoy customer service, hospitality, wellness, and creating exceptional guest experiences, we'd love to meet you.

This is more than a receptionist position. Our Guest Advisors (how we refer to this role internally) are responsible for providing luxury-level customer service while helping guests schedule appointments, learn about our services, purchase retail products, and enroll in our membership program.

We are looking for someone who is dependable, positive, detail-oriented, and enjoys working in a fast-paced environment.

What We Offer

• Competitive hourly pay Starting at $14-$16 hourly.
• Performance-based bonuses and incentives
• Employee discounts on spa services and retail products
• Paid training
• Career growth opportunities
• Positive and supportive team environment
• Beautiful luxury spa setting
• Full time : 401K, Medical, Dental, Vision benefits

Responsibilities

• Greet guests with a warm, friendly, and professional attitude
• Answer incoming phone calls and assist guests with scheduling appointments
• Manage appointment scheduling using spa software
• Check guests in and out efficiently
• Recommend spa services, enhancements, memberships, and retail products
• Process payments and maintain accurate guest information
• Maintain a clean, organized, and welcoming front desk
• Resolve guest concerns with professionalism and empathy
• Communicate effectively with massage therapists, estheticians, and spa leadership
• Help create an exceptional luxury spa experience for every guest

Qualifications

• Customer service, hospitality, retail, medical office, hotel, restaurant, salon, or spa experience preferred
• Strong communication and interpersonal skills
• Comfortable using computers and scheduling software
• Excellent organizational and multitasking abilities
• Positive attitude and strong work ethic
• Reliable and punctual
• Ability to work evenings and weekends
• Sales experience is a plus but not required

Who Succeeds Here

The ideal candidate enjoys helping people, building relationships, and providing outstanding customer service. You are confident speaking with guests, recommending products and memberships, staying organized during busy times, and working as part of a supportive team.

If you have experience as a Spa Receptionist, Front Desk Receptionist, Guest Services Representative, Hotel Front Desk Agent, Medical Receptionist, Salon Receptionist, Administrative Assistant, Customer Service Representative, Retail Sales Associate, or Hospitality Professional, we'd love to hear from you.

Join our team and help create an unforgettable spa experience for every guest who walks through our doors.