Spa Receptionist, Lincoln Park

Location: Chicago, IL

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth's mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

SPECIFIC RESPONSIBILITIES

• Provide service and maintain cleanliness standards at a Forbes 5-Star level

• Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments

• Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests

• Process all retail transactions, paying special attention to details

• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise

• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

• Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences

• Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all

This is a part-time position consisting of weekdays & weekends with shifts between 7:00am and 9:00pm.