Now Hiring Spa Manager! Hand & Stone Massage and Facial Spa | Stamford, CT
Earn $55,000 - $71,000 per year + Performance Bonuses
Benefits
· Health, vision and dental benefits
· Performance-based bonus opportunities
· Competitive salary
· Employee discounts on spa services and retail products
· Transportation assistance
· Career growth and advancement opportunities
· Paid training and professional development
· Tuition assistance
· Wellness resources and support programs
Lead a High-Performing Team. Grow a Thriving Spa. Deliver Exceptional Client Experiences.
Hand & Stone Massage and Facial Spa is seeking a driven, customer-focused Spa Manager to lead our Stamford location. This leadership role is ideal for an experienced manager who thrives in a fast-paced environment, enjoys coaching teams, driving sales performance, and creating outstanding client experiences.
As Spa Manager, you will oversee daily operations, lead and develop a team of wellness professionals, and drive membership growth, revenue performance, and client satisfaction.
Key Responsibilities
Drive Membership & Sales Growth
· Lead and coach the front desk team to achieve membership enrollment goals
· Promote our Lifestyle Membership Program through exceptional client consultations
· Increase revenue through service enhancements, retail sales, promotions, and community outreach initiatives
· Monitor trends and implement strategies to maximize sales performance
Lead & Develop a Winning Team
- Recruit, hire, onboard, and retain top talent
- Provide ongoing coaching, training, and performance management
- Foster a positive, motivating, and results-driven culture
- Recognize and reward team achievements
Manage Daily Spa Operations
· Ensure smooth day-to-day operations and staffing coverage
· Maintain compliance with company policies, service standards, and cleanliness expectations
· Track KPIs including membership growth, revenue, retention, retail sales, and guest satisfaction
· Resolve operational challenges proactively and efficiently
Deliver an Exceptional Guest Experience
· Create a welcoming environment that exceeds client expectations
· Handle client concerns professionally and effectively
· Build long-term client relationships that drive retention and referrals
· Ensure every guest receives outstanding service from check-in to check-out
Qualifications
· 2+ years of management experience in a spa, salon, wellness, fitness, hospitality, retail, or service-based business
· Proven success leading teams and achieving sales, membership, or business growth goals
· Strong leadership, coaching, communication, and conflict-resolution skills
· Excellent organizational and time-management abilities
· Proficiency with scheduling, reporting, and operational management
· Availability to work a flexible schedule, including evenings and one weekend day
Preferred
· Experience managing membership-based businesses
· Background in wellness, beauty, spa, fitness, or hospitality environments
· Experience with retail sales and customer retention programs
What Success Looks Like
In this role, success means:
· Consistently achieving membership and revenue goals
· Building a highly engaged, high-performing team
· Delivering exceptional client satisfaction and retention
· Maintaining efficient operations and strong financial results
· Creating an environment where guests and employees love being part of the spa
If you're a passionate leader with a strong sales mindset and a commitment to exceptional client service, we'd love to meet you. Apply today and help make every visit the best hour of our clients' month.MGR720